Senior Customer Marketing Manager

Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.

Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).

With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third‑party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.

• Founded in 2012 | Member of French Tech Next
  40
• 750+ employees in 9 offices worldwide:
  Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo
• 450+ B2C and B2B clients across 40+ countries (Airbus, Toyota Material Handling, Galeries Lafayette, Carrefour, Decathlon, Maisons du Monde, Leroy Merlin, H&M, Sonepar)
• Over 2025, Mirakl was recognized:
  Great Place to Work US & Built In Best Places to Work – See what life at Mirakl looks like:
  Linked In

Our Values:

Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.

Our 5 values guide how we collaborate.

• Work Hard Together: Teamwork and collaboration are the foundation of our success
• Get Things Done: We prioritize action and efficiency for impactful results
• Go Above & Beyond: We tackle challenges proactively and always aim for excellence
• Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
• Satisfy & Empower Clients: We're committed to our clients' success

The Ecosystem & Customer Marketing team is Mirakl's relationship marketing engine. We grow Mirakl's market leadership by building, activating, and amplifying a world‑class ecosystem of customers, partners, and influential external voices — so that every relationship in our network becomes a driver of awareness, advocacy, and pipeline demand and acceleration.

We are a strategic growth accelerator. We operate with extreme ownership, a solutions mindset, and a bias toward high‑impact work. Every program we build serves one of three objectives:
awareness, advocacy, or pipeline demand and acceleration.

We are looking for an Ecosystem Marketing Senior Manager to own and drive customer, partner, and influencer marketing across North America and Latin America
. This is a highly visible, cross‑functional role that sits at the intersection of marketing, sales, alliances, and customer success — and one that requires both strong strategic thinking and extremely detailed execution instincts.

You will build authentic relationships with Mirakl's rapidly growing AMER customers, activate a network of strategic partners, and identify influential voices who can amplify Mirakl's market presence. You'll work closely with the global ecosystem team to bring Mirakl's platform value to life through the people and organizations that know it best.

• Own customer advocacy strategy for the AMER region: identify, develop, and nurture a pipeline of engaged customer advocates
• Expand advocacy pool that exists to develop more relationships across different levels within the customer teams
• Drive cross‑functional GTM launches with AMER customers; lead end‑to‑end co‑marketing programs including PR, case studies, videos, and event speaking
• Build customer relationships from the point of signature, introducing new customers to the power of joint marketing and community from day one
• Develop and maintain the AMER customer story pipeline in collaboration with sales and business development — identifying gaps, targeting high‑impact accounts, and producing assets that fuel sales and marketing programs
• Partner with Sales and CS to field and centralize customer engagement requests, ensuring no customer is over‑leveraged across competing asks
• Rep…