Retail Commission Sales Associate - Fine Jewelry, Boston Part Time

Job Overview

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in our Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed, comfortable, and valued. You bring elegance, expertise, and personalized service to every interaction, helping customers find the perfect piece to celebrate life’s special moments. You continually demonstrate superior product knowledge to educate and assist customers in selecting items that suit their tastes, preferences, and budgets.

You focus on building lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele program.

Key responsibilities include promoting our loyalty and warranty programs, supporting inventory and fulfillment activities, and supporting special events. You also ensure the security, accuracy, and presentation of merchandise and work closely with your team to achieve sales goals and uphold operational excellence in all aspects of the Fine Jewelry department.

Colleagues begin each day energized and ready to make an impact. They greet teammates, keep the sales floor clean, organized, and prepared for customers, review sales goals, learn about new arrivals and promotions, and stay informed on current trends.

• Offer a warm welcome to customers and engage in friendly conversations.
• Maintain a shoppable space by ensuring proper handling, presentation, organization, storing and replenishment of stock, updating signs and pricing, and supporting merchandise moves.
• Finish each customer interaction by sharing loyalty program benefits, ensuring customers have all they need, and thanking them sincerely.

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Strong communication skills and the ability to read and understand employment policies and safety rules/procedures in English.
• Provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming, knowledgeable, and supportive shopping experience.
• Drive sales and operational excellence by leveraging product knowledge, participating in vendor training and events, using point‑of‑sale tools effectively, and ensuring accurate stock presentation, replenishment, and asset protection compliance.
• Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education.
• Achieve Client and Protection plan goals and open new credit accounts while sharing loyalty benefits.
• Meet and surpass daily sales goals by delivering exceptional service.
• Effectively use point‑of‑sale technology and digital tools to streamline transactions and enhance the shopping experience.
• Have 1‑2 years of related experience.

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25 lbs, stooping, kneeling, crouching, climbing ladders, and reaching above eye level.
• Frequent use of computers and other technology, including handheld equipment and cash registers to process transactions.

We provide a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage, a 401(k) match, paid time off, eight paid holidays, continuous learning, and leadership development. You can also join Colleague Resource Groups and volunteer opportunities.

• Merchandise discounts
• Performance‑based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations, enhancing online shopping, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Macy’s Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. This job description is not all‑inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy’s Inc. reserves the right to amend this job description at any time.