Clinical Specialist, Cardiac Rhythm Management; CRM - Boston, MA

Job Responsibilities

Technical Support

• Successfully completes CRM Field Technical Training – including online and field-based training
• Performs checks/interrogations of all CRM medical device systems post sign‑off
• Supports implants of all CRM products post sign‑off
• Provides on‑call support as needed on evenings and weekends post sign‑off
• Provides troubleshooting support as requested

Operational Support

• Assures completion of patient registration and any other required hospital documentation
• Helps manage consignment inventory and trunk inventory once obtained
• Provides additional inventory support to meet customer needs
• Maintains software on programmers throughout the district as directed
• Assists with managing daily coverage logistics as needed

Educational Support

• Educates and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed
• Assists with educating and training new Clinical Specialists and Sales Representatives post sign‑off

Sales Support

• Partners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs; has a basic understanding of how Medtronic CRM products and solutions offer value to the customer
• Assists with obtaining customer POs throughout the quarter
• Has a basic understanding of the competitive landscape
• Independently identifies customer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectives

Ongoing Technical Development

• Stays up to date on new products, solutions and patient management offerings
• Completes all assigned training in a timely manner
• #CVCS

Basic Qualifications

• High School Diploma PLUS a minimum of 6 years of work experience in healthcare, field sales or work involving complex mathematics, mechanical concepts, science or computing.
• Associate’s Degree PLUS a minimum of 4 years of work experience in healthcare, field sales or work involving complex mathematics, mechanical concepts, science or computing.
• Bachelor’s Degree PLUS a minimum of 2 years of work experience in healthcare, field sales or work involving complex mathematics, mechanical concepts, science or computing.

Preferred Qualifications

• Thorough working knowledge of medical terminology and the medical device industry.
• Proven ability to build and maintain positive relationships with peers and colleagues across organization levels.
• Strong work ethic in accomplishing objectives of the position.
• Expertise with Microsoft tools and other applications (e.g., ).
• Ability to meet vendor credentialing requirements.
• Excellent customer service skills.
• Excellent interpersonal, written and verbal communication skills.
• Ability to coordinate and participate in numerous tasks/projects in a fast‑paced environment while meeting deadlines in an organized manner.

• Frequent required travel to customer clinics, hospitals and off‑site meetings; regularly independent mobility.
• Continuous verbal and written communication.
• Frequent two‑handed lifting of up to 40 lbs. from floor to chair/table and from one surface to another at the same level.
• Sitting, standing or walking for up to eight or more hours per day.
• Environmental exposures include eye protection, infectious disease and radiation.
• Ability to wear 7–9 lbs of lead for extended periods of time while in the operating room.
• Frequent use of hands to finger, handle or feel objects, tools or controls.
• Ability to effectively use a mobile phone, PC, keyboard and mouse.
• Frequent bending, stooping, squatting and balance.
• Specific vision abilities required include close vision, distance vision, depth perception and ability to adjust focus for travel and operating a personal computer.
• Must drive approximately 80% of the time within assigned territory; valid driver’s license and active vehicle insurance required.
• For baccalaureate degrees earned outside the United States, satisfaction of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Salary ranges for U.S. (excluding Puerto Rico) locations (USD): 72,000 – 90,000.

Eligible for a Sales Incentive Plan (SIP) based on performance.

Benefits include health, dental and vision insurance; health savings account; flexible spending account; life insurance; long‑term disability; dependent daycare; tuition assistance; 401(k) with company match; paid time off and holidays; employee stock purchase plan; and other standard benefits.

Medtronic provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Medtronic will provide reasonable accommodations for qualified individuals with disabilities.