HVAC Sales Representative

HVAC SALES REPRESENTATIVE

Location:

Boston, MA

We are currently seeking an HVAC Service Sales Representative. The HVAC Service Sales Rep is critical to the overall growth and profitability of the HVAC Service business. The candidate chosen will be responsible for initiating, establishing and building profitable service relationships between new customers and First Call Mechanical.

• Follows a disciplined and professional process to identify, target and qualify prospective new customers; takes advantage of market conditions and networks effectively to uncover new leads and contacts.
• Contacts prospective customers and schedules appointments.
• Builds a referral network to identify new customers.
• Conducts sales calls crafted to identify key sources of problems and/or dissatisfaction confronting Facility Directors in operating and maintaining heating/cooling, ventilation and control system equipment.
• Develops a sense of urgency to resolve needs and positions First Call Mechanical as the supplier of choice.
• Proposes solutions to prospective customers needs through creative and innovative application of local branch service capabilities with a focus on selling renewable maintenance agreements with an emphasis on digital service offerings, sustainability, and decarbonization.
• Understands the customer's business and speaks their language.
• Reviews and finalizes proposals with prospects and secures their commitment to the First Call Mechanical solution.
• Conducts customer kick‑off meetings, resolves customer issues, creates pull‑through opportunities, maintains service agreements, extends service agreements and supports the collections process.
• Keeps management informed of progress and account status using Build Ops tool and other means.
• Develops and implements territory marketing plans consistent with the First Call Mechanical business strategy.

• Continual learning and development in the body of knowledge through First Call Academy, to ensure we set the bar for skill level in the industry.
• Elite level of customer service, to ensure we continue to be the First Call our customers make for their HVAC & Refrigeration needs.

• 2-3 previous progressive sales roles.
• Aptitude for technical knowledge with high level of attention to detail.
• Excellent presentation skills complete with the ability to captivate in both individual and group communications.
• Experience selling service and maintenance.
• Exposure to sales methodologies, standards, and disciplines.
• Knowledge of Building HVAC Systems.

• Competitive Weekly Pay.
• Comprehensive Healthcare Coverage – Medical, Dental, Vision, + More (Includes some 100% Company‑paid plans).
• Financial Resources – 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long‑Term Disability.
• Time‑Off & Holidays – Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans.
• Career Growth & Development – Company‑sponsored education and career advancement programs like the First Call Academy, the Learning & Education Assistance Program (LEAP), and the First Call Progression Program.
• Generous Referral Bonus of $2,500 per referral.
• Role‑Specific Perks – Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances.

While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard, reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.