Sales & Customer Service Advisor

Metsä Wood Metsä Group is a successful forest industry group with roots in the Finnish forest - Our parent company is a cooperative of over 90,000 forest owners. The products of Metsä Wood , Metsä Group’s wood products business, include Kerto LVL, birch and spruce plywood and further processed sawn timber. Our products made of northern wood store carbon, and play an important role in combating climate change.

We welcome people from diverse backgrounds and different stages of life. Metsä has space and opportunities for many kinds of talent, regardless of age, gender, ethnic background, sexual orientation, disability or other characteristics – Metsä is for all. Read more:  .This recruitment is carried out anonymously

We are looking for a self-motivated and enthusiastic Sales & Customer Service Advisor to join our team in Boston, Lincolnshire What do you get to do?

Working in partnership to create joint growth plans through product, market reviews, new ideas and initiatives.

Monitoring and analysing sales of key product groups and following them up with proactive suggestions to the team initially.

Utilising Metsä Wood tools and reporting to analyse and make responsible commercial decisions.

Effective use of CRMReview reports received 2 hourly/daily and action where applicable

Make pro-active calls in order to hit target e.g. cold calls, load builds, discuss historical orders

Participating in bespoke training courses

Liaise with Internal departments regarding stock availability, route planners, delivery and communicating results back to the customer

Communicate special offers/promotions to customers

Build and maintain internal relationships with Account Managers Dealing with all incoming calls & queries

Order Input Investigating common/recurring issues and logging them so they can be monitored and improved upon Receiving and processing/investigating customer complaints through to resolution

What are we looking for?

Good communicator at all levels within a business

Ability to inspireIT skills

Problem-solving skills

Decision making ability

Organisational skills

Ability to prioritise

Attention to detail

Ability to analyse data Aptitude for learning

Target driven mentality

Customer Service experience 1-2 year minimum

Numerate with good data analysis skills

Competent with Microsoft Office Flexible to meet needs of the business. Core hours 37.5 hours per week Career in the new era at Metsä Group An international growth business – build a successful career in renewable products. The forest industry is a prime example of the bioeconomy and circular economy, and shows the way to the future. Megatrends such as urbanisation and rising living standards are driving Metsä Group’s business and the shift to renewable fossil free raw materials and products.

With us, you’ll have a front seat view of the market – developing the business with a long-term perspective with our international partners and customers.

Metsä Group has a responsible corporate culture that creates a safe working environment for all of us. We value good leadership and support for personal career development. We encourage you to display your competence and will provide you with opportunities to use it.

We offer our employees a wide range of fringe benefits, including comprehensive occupational health care, and extensive training and development opportunities. To support wellbeing at work, we encourage our employees to take advantage of culture and bicycle  addition we also offer:

A company that understands the importance of a work-life balance. 25 days holiday plus bank holidays with various service-related increments.

You can count on our commitment to your growth and development. Training, mentoring and coaching tailored to each individual’s development needs

Membership of the Me @ Metsa reward platform providing access to discounts and offers from 100’s of popular retailers

Employee Assistance Programme, providing free and confidential support 24/7 including financial, legal and wellbeing support

Cycle to work scheme

Free On-site parking

Enter a new era in your career, welcome to Metsä Group!

Anonymous recruitment - this is how it works

This is an anonymous recruitment…