Operations Associate

Education & Experience

• Bachelor's degree required, 1 Year Professional Work Experience

We are searching for a self‑motivated, dedicated employee who takes pride in their work, and can not only fill, but evolve the order processing function in a fast‑growing company. This position will be responsible for processing all outbound purchase orders, scheduling all pick‑up appointments, and communicating with buyers. This individual will need to be comfortable working at a fast pace and must have very strong attention to detail and organizational skills.

This role will report to the Senior Manager of Outbound Operations.

• Process all outbound orders via EDI or manual entry within a 24‑hour window. Review all POs for our Minimum Order Quantity, Pricing and Discount accuracies.
• Alert Operations Team to any issues with PO accuracy, lead time issues, or inventory shortages.
• Schedule all pick‑up appointments and work with our warehouse to resolve delays.
• Manage our sales order inbox to ensure good customer service and timely responses.
• Manage inventory allocation based on customer guidelines and limited‑time offerings.
• Own the Pallet Transfer Process once orders have shipped.
• Provide and maintain good customer relationships by communicating effectively with customers.
• Work alongside ops team and sales team members to communicate shipment and fulfillment issues and customer inquiries.
• Distribute a Weekly Report on Amazon Sales.
• Manage Sales Trackers for Limited Time Offers, New Product Launches, and Seasonal opportunities.
• Assist Operations Team with Special Projects.

• Very strong attention to detail, strong problem‑solving skills, and proactive personal management skills.
• Ability to analyze and properly communicate Excel‑based data.
• Ability to establish relationships with customers and internal stakeholders and follow through on commitments.
• Ability to work as a team player and partner to achieve company goals.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Experience with SPS Commerce and Business Central is preferred.