Head of Customer Success

Company

Vector is the contact‑based advertising platform, built for marketers, by marketers. Reveal turns anonymous site and ad traffic into named, verified contacts;
Target builds always‑on ad audiences from that data, so every ad dollar maps to real pipeline, not vanity metrics. We’re backed by Y Combinator, Signal Fire, and Hub Spot Ventures, and growing fast.

Vector is hiring a Head of Customer Success to build and lead the function that helps customers turn contact‑level advertising data into measurable pipeline results.

This is a hands‑on leadership role for someone who can operate as both strategic partner and builder, owning the post‑sale journey (onboarding, adoption, retention, expansion, executive relationships) while standing up the systems and team Vector needs to scale.

Our customers are sophisticated B2B marketing, demand gen, growth, and Rev Ops teams. They’re not just buying software, they’re changing how they identify buyers, activate audiences, and connect marketing activity to pipeline. You’ll help translate Vector’s technology into repeatable workflows, stronger campaign performance, and clear business value, working closely with Sales, Marketing, Product, and Operations along the way.

• Own the customer lifecycle: Own the post‑sale journey (onboarding, adoption, renewals, expansion, and advocacy) from contract signature through long‑term growth.
• Build the function: Build the operating model from scratch: segmentation, engagement cadence, playbooks, and systems for a growing customer base.
• Lead strategic accounts: Develop trusted relationships with senior marketing, demand gen, growth, and Rev Ops stakeholders as an advisor on contact‑based advertising.
• Accelerate time to value: Get customers to meaningful usage fast, then close adoption gaps and connect product use to results- match rates, ad waste, pipeline attribution.
• Own retention and growth: Build proactive account plans, spot risk early, and partner with Sales on renewal and expansion strategy.
• Build health & reporting infrastructure: Define customer health indicators and run executive business reviews that tie product usage to pipeline impact.
• Represent the customer internally: Turn customer feedback into input for Product, Marketing, Sales, and Ops, and partner with Marketing on case studies, testimonials, and references.
• Build the team: Hire, coach, and grow a high‑performing Customer Success organization as the company scales.

• 8+ years in Customer Success, account management, or another customer‑facing B2B SaaS role, including experience building or leading CS at an early‑ or growth‑stage company.
• A track record improving retention, adoption, expansion, and customer satisfaction.
• Comfort as a player‑coach, managing strategic accounts personally while building the broader function.
• Strong grounding in B2B marketing, demand gen, digital advertising, ABM, or Rev Ops.
• A knack for translating technical capabilities into clear workflows and business value for senior stakeholders in complex, multi‑threaded accounts.
• Commercial sharpness with renewals and expansion, and an analytical bent. Comfortable using account and product data to guide decisions.
• Clear, credible communication and the ability to build structure quickly through ambiguity.

• Competitive base salary and performance‑based compensation.
• Meaningful equity ownership.
• Health, dental, and vision coverage.
• Flexible paid time off.
• A foundational role at a fast‑growing, venture‑backed company, with direct access to Vector’s founders and real influence over the customer experience, product direction, and how the company operates.

Vector was founded by two former Air Force officers, and that shows up in how we operate: move fast, stay honest about what’s working, and cut what doesn’t serve customers. We’re early stage, still building and figuring things out, so the people who thrive here are comfortable with ambiguity and get real satisfaction from customer wins, not process for its own sake.

If you want a role where every system already exists, this isn’t it. If you want to build them, keep reading.