Director, Account Management, Quantitative Science

Director, Account Management

MetrumRG is seeking an experienced professional to be the central point of accountability during the commercial process for the Quantitative Science (QS) Services business, from initial inquiry through proposal delivery, negotiation, and close. This role serves as the commercial hub for QS opportunities, partnering with sales coordinators, scientific leaders, executive leadership, and lead generation to ensure opportunities are qualified, prioritized, and advanced efficiently while enabling each team to focus on its area of expertise.

You'll build relationships with prospective and existing clients, connecting client needs with MetrumRG's Quantitative Science expertise and helping drive our continued growth.

Selling professional services requires a consultative approach that balances relationship development, thoughtful qualification, and close collaboration with technical experts. Success in this role comes from combining strong commercial judgment with exceptional organization and taking the initiative to keep relationships, opportunities, and proposals moving forward while making sure the right people are involved at the right time.

• Opportunity Qualification
  • Respond promptly to inbound inquiries.
  • Conduct discovery conversations to understand client needs and qualify opportunities.
  • Evaluate opportunities against qualification criteria.
  • Recommend when to pursue, defer, or decline opportunities based on strategic fit and probability of success.
  • Ensure every opportunity has clear next steps and an accountable owner.
• Opportunity Management
  • Guide opportunities through the commercial process in partnership with sales coordination and scientific leaders — keeping opportunities moving by removing obstacles and following up proactively.
  • Identify opportunities to expand or strengthen the proposed solution based on the client's business needs.
  • Develop and maintain relationships with prospective and existing clients throughout the sales process and following opportunity close.
  • Identify opportunities for additional work within existing client relationships through proactive account management and continual communication with key stakeholders during and after project completion.
  • Maintain accurate CRM records and pipeline reporting.
  • Create visibility into pipeline health and forecast accuracy.
• Proposal Coordination
  • Develop highly technical proposal content that clearly communicates business value, differentiators, and client outcomes alongside the technical solution.
  • Ensure proposals are complete, professional, and delivered on schedule.
  • Coordinate proposal development activities, timelines, and deliverables.
  • Gather technical input from subject matter experts and coordinate internal resources during solution design.
  • Leverage prior proposals, project experience, and reusable content to improve proposal effectiveness and accelerate development.
  • Improve proposal templates and reusable content over time.
  • Coordinate with support teams to ensure successful execution of contractual agreements including the Statement of Work, CDA, and MSA.
• Commercial Process Improvement
  • As a member of the growth team, this role will collaborate to:
    • Help refine sales processes and qualification standards.
    • Identify opportunities for automation and efficiency.
    • Improve CRM data quality and reporting.
    • Recommend process improvements that shorten sales cycles and improve win rates.

This role will help shape the future commercial organization hin the first year, this individual will help MetrumRG achieve the following:

• Proposal investments are focused on the highest-value opportunities, improving proposal win rates and revenue growth.
• A greater percentage of qualified opportunities convert into signed engagements.
• Strategic relationships are established and nurtured with key accounts, fostering long-term partnerships and identifying opportunities for expanded collaboration.
• Scientists spend more time advising clients and less time managing proposal logistics.
• Leadership has reliable visibility into pipeline health, forecasting, and commercial performance.
• Clients experience a responsive,…