Sales Lead, Sales, Customer Success Management

QXO is North America’s largest distributor and installer of insulation; second-largest distributor of roofing products; second-largest publicly traded distributor of lumber and building materials; and largest distributor of waterproofing products. QXO is the fastest growing company in the $800 billion building products distribution industry and plans to become the tech-enabled leader by delivering best-in-class customer satisfaction and outsized returns for its shareholders.

The company is targeting $50 billion in annual revenue within the next decade through accretive acquisitions and organic growth. Visit  for more information.

The Sales Lead serves as the primary operational partner for the Outside Sales team by coordinating customer projects, managing sales support activities, and facilitating communication between customers, vendors, production, dispatch, estimating, and internal departments. This role helps ensure projects progress smoothly from quotation through delivery while supporting customer satisfaction, sales growth, and operational efficiency. The Inside Sales Lead also provides guidance and mentorship to Inside Sales Representatives and Sales Support Specialists while serving as a technical resource for the sales team.

• Serve as the primary inside sales resource supporting Outside Sales Representatives and key customer accounts
• Coordinate customer projects from quotation through delivery and project completion
• Assist Outside Sales Representatives with project planning, scheduling, and execution
• Prepare and review quotations, sales orders, purchase orders, contracts, and related sales documentation
• Support complex customer accounts and high-value sales opportunities

• Coordinate project activities between Sales, Estimating, Purchasing, Dispatch, Warehouse, Production, and Customer Service teams
• Assist with project budgets, RFIs, submittals, change orders, and project documentation
• Monitor project progress and proactively communicate schedule updates, delivery changes, and customer requirements
• Help resolve project issues while maintaining customer satisfaction and operational efficiency
• Support successful project execution from project initiation through final delivery

• Build and maintain strong relationships with contractors, builders, vendors, architects, engineers, and internal stakeholders
• Serve as a primary point of contact for customer inquiries, order status, and project coordination
• Resolve customer concerns promptly while maintaining a high level of professionalism
• Coordinate with vendors regarding product availability, lead times, pricing, and delivery schedules
• Maintain strong partnerships that support long-term customer success

• Provide day-to-day guidance and support to Inside Sales Representatives and Sales Support Specialists
• Assist with onboarding, training, and product knowledge development
• Help resolve customer escalations and complex order issues
• Share best practices that improve customer service, sales support, and operational efficiency
• Promote collaboration across Sales, Operations, Purchasing, and Customer Service teams

• Maintain organized customer files, project documentation, and sales records
• Monitor order accuracy, inventory availability, and delivery schedules
• Analyze sales support processes and identify opportunities for improvement
• Assist with reporting, sales metrics, and operational performance tracking
• Support continuous improvement initiatives that improve customer satisfaction, gross margin, and workflow efficiency
• Perform additional duties as assigned.

• Strong customer relationship and account management skills
• Excellent communication and interpersonal abilities
• Strong organizational, planning, and project coordination skills
• Excellent attention to detail and commitment to accuracy
• Strong problem-solving and decision-making abilities
• Ability to manage multiple priorities in a fast-paced environment
• Ability to work independently while supporting cross-functional teams
• Leadership mindset with the ability to mentor and coach others
• H…