Sales Coordinator

AKA Hotels+Hotel Residences is recruiting for an energetic Sales Coordinator to support our Boston Sales team! This is a dual role based out of our Back Bay property, supporting both Hotel AKA Back Bay and Hotel AKA Boston Common.

Team Member Requirements:

• Willingness to accept the most effective role.
• Function as a representative of the AKA culture and standards to all Team Members and our residents.
• Maintains regular attendance in compliance with the AKA standards.
• Approach all encounters with residents and Team Members in a friendly, service-oriented manner.
• Promotes a safe, secure and healthy work environment.
• Maintains Resident/guest privacy and confidentiality by protecting all personal information.
• Familiar with emergency and safety procedures for your role.
• Adheres to AKA Image Requirements policy.

Responsibilities:

• Engage all guests, clients, and team members with an upbeat can-do attitude, encouraging repeat business
• Utilize PMS reservation system to provide transparent communication to on property team
• Assist group sales team with responding to group sales leads as needed by email and Cvent, and ensuring group pipeline is constantly up to date
• Dedicated sales support for Sales Director, Business Travel to include communicating with high level VIP company and travel agents.
• Partner with Business Travel Director to ensure the CRM, SELL is updated with client information and the most up to date pipeline
• Arrange amenities and welcome notes for VIP sales clients, review arrivals report 3 days prior to notify team of upcoming VIP stays
• Fluent with AKA rate loading guidelines, partners with Leadership and Revenue team to ensure all information is accurate
• Respond to all social leads, to include inquiries for weddings, reunions etc. to include partnering with Conference Services Manager to service groups
• Assist Team in maintaining Cvent & Hotel Planner platform for the property, making sure descriptions are updated and leads are responded to
• Attend department meetings as required, to include week sales meetings and Operations meetings
• Provide tours for clients on behalf of the sales when needed, as well as individuals booking social events
• Provide support on the pre-arrival engagement with all key clients
• Assist Sales team daily, on request, for assistance with individual reservations
• Organize TEAMS files, confirming collateral and documents being used are current
• Assist with related administrative responsibilities and perform other duties as assigned, requested, or deemed necessary by management

Desired

Skills:

• Thorough knowledge of food and beverage operations including foods, beverages, supervisory practices and philosophy, service techniques, kitchen operation and guest interaction.
• Demonstrated strong resident service, problem solving and decision making skills.
• Successfully manages people to achieve performance goals. Excellent people management skills including resolving conflict, coaching and developing others, promoting teamwork, and performance management.
• Takes an exhaustive approach to every task. Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort.

Required Qualifications:

• Minimum 1-3 experience working in a hotel or 1-3 years in event sales
• Bachelor's degree (B.
  
  A.) from four‐year College or University
• Experience with Opera, ASEM experience preferred
• Must be positive, energetic, self-starter and self-motivating
• Superior organization skills in high pace environment
• Strong time management, organization skills with an emphasis on attention to detail
• Must be extremely flexible and adaptable to daily frequent changes in a fast-paced environment
• Must have proficient knowledge of a variety of computer software applications in word processing spreadsheets,…