Relationship Manager

Relationship Manager

Flywire is seeking a motivated and strategically minded Relationship Manager to join our team and support our existing portfolio of education clients. As a trusted partner, the RM will work closely with client stakeholders to understand their goals, drive adoption of Flywire solutions, and deliver exceptional service. This role is critical in building long-term, value-driven relationships that increase utilization, uncover new opportunities, and ultimately drive retention and revenue growth.

Key Responsibilities

• Serve as the primary relationship owner for an assigned client portfolio, fostering strategic and operational partnerships across multiple campus offices.
• Partner with Sales, Implementation, Client Optimization and other teams to design and execute strategies that maximize adoption and expand Flywire's wallet share.
• Develop strategic account plans that document client objectives, goals, and growth opportunities.
• Manage contract renewals, upsell new products, and lead negotiations with the support of internal teams.
• Oversee product implementation and rollout, ensuring a smooth client and payer experience.
• Collaborate with internal teams to identify process improvements, recommend solutions, and escalate as needed.
• Adopt a data driven approach, working alongside Client Analysts, to spot potential risks before they materialize.
• Deliver high-quality presentations and communications to client stakeholders, including senior executives.

Qualifications

• 3–5 years of experience in relationship management, account management, or consultative sales.
• Bachelor's Degree in Business, Communications, Marketing, or a related field.
• Strong commercial drive and ability to identify, diagnose, and solve client business challenges.
• Excellent communication and presentation skills, with the ability to build credibility across all levels, including executives.
• Proven success in managing contract renewals and negotiations.
• Strong organizational skills with the ability to manage multiple priorities and initiatives simultaneously.
• Problem-solving and project management skills with a proactive, data-driven approach.
• Experience in higher education and/or fintech preferred.
• Salesforce or other CRM experience a plus.
• Willingness to travel ~25%.

What We Offer

• Competitive compensation
• Employee Stock Purchase Plan (ESPP)
• Competitive time off, including Digital Disconnect and Fly Better Days to volunteer in a cause you believe in.
• Work with brilliant people globally Learn more about their journeys by checking out #Inside Flywire on social media
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global Fly Mates
• Be a meaningful part in our success – every Fly Mate makes an impact
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers, One Flywire Career Mobility)