Sales Associate, Jewelry: Brilliant Earth in Boston

• Sales Associate, Jewelry:
  Brilliant Earth in Boston

Start Date
09/04/2026

23 Full-Time

The jewelry sales role at Brilliant Earth is a full-time, in-person position in Back Bay, Boston, Massachusetts. The targeted pay is $22 to $24 per hour, with consistent weekly hours, weekend days, and two consecutive days off. The associate guides customers through fine-jewelry purchases and manages sales conversations across showroom and digital channels.

Brilliant Earth is an e-commerce jeweler with a mission centered on a more transparent, sustainable, compassionate, and inclusive jewelry industry. The Boston position combines customer service, lead management, product security, and showroom operations. The role includes post-sale appointments, customer-feedback review, and communication with teams outside the showroom. The hiring process requires application materials that demonstrate interest in the mission and an ability to answer common customer questions.

• Role:
  Sales Associate, Jewelry, also titled Jewelry Consultant
• Pay: $22 to $24 per hour targeted budget

The associate handles customer journeys that begin with appointments, walk-ins, phone calls, email, or live chat. Each conversation can lead to product education, a purchase, a post-sale appointment, or a follow-up contact. The role manages incoming leads against individual revenue targets while maintaining clear written and verbal communication.

Customer care continues after a purchase. The associate confirms appointments, reviews customer feedback, and keeps product information accurate during conversations about jewelry, diamonds, and the brand. A customer-facing sales floor also requires careful control of the waiting area and product security.

• Manage sales leads from email, phone, live chat, appointments, and walk-ins
• Conduct post-sale appointments and confirm showroom appointments
• Review customer feedback and maintain waiting-room policies
• Protect products and keep the showroom and waiting area secure

The Boston team uses an ERP system to support customer and product work. The associate communicates across departments when a customer question, order detail, or follow-up requires information outside the showroom. Opening and closing the showroom and waiting area are part of the operating routine.

Product knowledge and process accuracy support the sales target. The associate follows defined procedures while assisting customers, communicates issues clearly, and keeps the physical sales environment ready for appointments and walk-ins. Consistent weekly hours allow the role to cover the customer-facing schedule while preserving two consecutive days away from work.

Brilliant Earth requires customer-service ability, attention to detail, process discipline, and a drive to exceed sales goals. Clear written and verbal communication helps the associate move between customer questions, sales follow-up, and cross-functional coordination. Teamwork matters because customer requests can involve several internal groups.

The role also rewards steady judgment during busy periods. An associate who can organize lead information, explain product details accurately, and keep each appointment focused can handle the mix of scheduled and unscheduled customer contact. The position is designed for someone who treats sales performance and customer care as connected responsibilities.

Brilliant Earth provides a training program, regular manager one-to-one meetings, additional training opportunities, and an annual 360-degree review. Continued education, tuition reimbursement, and a lifestyle spending account extend the learning support beyond the initial training period. A jewelry discount and sales incentive programs are also included.

Employee support includes mental-health resources, an employee assistance program with 24-hour counseling, medical, dental, and vision plans, and a health-insurance option with no monthly premium. The package also includes employer HSA contributions, a 401(k) match, paid parental leave, paid disability and life insurance, commuter benefits, and three weeks of paid time off in the first year.

Brilliant Earth provides an accommodations contact at acco The full-time consultant role combines Boston showroom work with a structured sales process, product education, and ongoing customer…