Relationship Manager

About Drawbridge

Drawbridge is the leading cybersecurity platform built specifically for alternative investment firms. We provide hedge funds, private equity firms, and family offices enterprise-grade security without the enterprise complexity — protecting capital, satisfying LP due diligence, and keeping regulatory examiners  clients don't have a CISO. They have Drawbridge.

We're growing, and the relationships we build with clients are at the center of how we retain and grow revenue. We're looking for a Relationship Manager who understands that deeply.

At Drawbridge, the relationship isas important asthe product. Our clients — COOs, CFOs, CCOs, and Managing Partners at some of the most sophisticated investment firms in the world — don't have time for vendor check-ins. They have time fortrustedadvisors who show up with a point of view, help them make sense of a complex regulatory and threat environment, and make them look smart in front of their stakeholders.

That's the job. As a Relationship Manager, you'll own a book of alternative investment firm clients across hedge funds, private equity firms, and family offices. You'll engage proactively, lead with outcomes, and become the trusted advisor those clients turn to when cybersecurity intersects with capital raising, regulatory scrutiny, or operational risk.

Your success is measured by Net Revenue Retention. The way you drive it is by ensuring every client in your book can clearly articulate the value they're getting from Drawbridge — and confidently justify that investment to their partners, boards, and LPs.

• Develop and maintain trusted relationships across multiple stakeholders at each client — operational contacts who use the program day-to-day and executive sponsors who make renewal decisions
• Earn the right to be in the room when it matters: regulatory exams, LP due diligence cycles, board-level risk conversations
• Show up in person when the moment calls for it — client visits are a core part of this role, not an exception

• Frame every client interaction around business impact: capital protected, regulatory exposure addressed, operational continuity improved
• Help clients translate security program progress into language their LPs, boards, and regulators can understand
• Ensure clients can articulate the value and outcomes they're receiving from Drawbridge — and have the narrative to justify that investment internally
• Maintain a clear, current view of what has been delivered for every account — and what's coming next

• Surface risk early. Clients who feel heard and see value don't churn — clients who go quiet do. Monitor engagement signals and act on them before they become problems
• Prioritize your outreach around account health, not just renewal dates
• Partner with internal
  
  Client
  
  Success and technical colleagues who support delivery — you lead the relationship, they support the depth
• Leverage internal AI tools to stay ahead of your book: surface engagement gaps, synthesize client context, and move faster without sacrificing quality

• Identify and advance expansion opportunities across the Drawbridge platform as clients' needs evolve
• Collaborate with the sales team on referrals and portfolio company introductions — particularly within PE firm relationships
• Own the commercial side of renewals: timeline management, stakeholder alignment, and negotiation

• Submit accurate renewal forecasts on a weekly basis with clear notes on risk — forecasting is how the team gets ahead of churn, not reacts to it
• Bring market intelligence back from client conversations: LP due diligence trends, regulatory exam themes, competitive positioning signals
• Help build the playbook — this is a team that is scaling, and your experience shapes how the function evolves

• 3–6 years in a client-facing role — relationship management, account management, or customer success — ideally at a SaaS, fintech, or financial services firm
• Demonstrated ownership of a book of business with NRR or retention…