Specialist Account Executive; LPR

Location:

This role is based out of our Boston, MA office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation.

Reports to: VP, Fixed Operations
Travel expectation: 25% for on-site demos, trainings, conferences, and roadshows (as needed)

As a Specialist Account Executive
, you’ll be the go-to product expert for all things ALPR (Automatic License Plate Recognition)—centered on our groundbreaking camera solutions and its related software workflows. You’ll support the East Small City inside sales team (~40 reps) by delivering high-impact demos, helping scope and build accurate quotes, and answering customer questions so our reps can confidently close Outpost/Lightpost‑specific opportunities. Your work will directly accelerate pipeline velocity and deal quality for Axon’s ALPR product line.

• Be the product authority for ~40 East Small City inside sales reps—fielding questions on Outpost/Lightpost features, compatibilities, deployment models, pricing, warranty, and integrations with Axon software and broader public safety workflows.
• Deliver compelling product demos (phone/web and on-site) tailored to law-enforcement use cases—showing operational value, ROI, and how Outpost/Lightpost ALPR maps to mission outcomes (e.g., alerts, investigations, deterrence).
• Quote and scope support
  :
  Build or assist with BoMs, SKUs, and pricing packages; guide reps on services, bundles, accessories (e.g., mounts/installation/connectivity), and renewals; ensure quoting accuracy and completeness.
• Deal coaching
  :
  Join customer calls to address technical/product questions, de-risk objections, and recommend best-fit Outpost/Lightpost configurations and deployment approaches.
• Enablement & training
  :
  Run regular enablement sessions for the West Small City team; maintain demo scripts, quick-reference guides, and FAQs specific to Outpost/Lightpost.
• Partner coordination
  :
  Liaise with internal Product/Marketing and relevant ALPR ecosystem partners (as applicable) to stay current on releases, certifications, programs, and roadmaps.
• Asset & demo kit management
  :
  Maintain demo environments and loaner gear; coordinate POCs/pilots and post-demo follow-ups to drive conversion.
• CRM & process excellence
  :
  Log demo/quote activities in Salesforce; maintain opportunity notes, next steps, and ensure smooth handoffs to closing reps and post-sale teams.
• Voice of the customer
  :
  Capture product feedback and common requests; funnel insights to Product and Ops to improve our Outpost/Lightpost portfolio and sales motion.
• Industry readiness
  :
  Attend trainings to deepen expertise in public safety ALPR operations, policies, privacy, and best practices.

• Must-have: Extremely communicative, highly organized, and product-savvy with a knack for translating complex tech into clear customer value.
• Bachelor’s degree or equivalent applicable experience.
• 1+ years in a sales, pre-sales, sales engineering, or product specialist role (inside sales environment preferred).
• Salesforce (or equivalent CRM) proficiency; comfort with quoting/CPQ tools.
• Proficiency with Microsoft Word, PowerPoint, Excel, and Outlook
  .
• Strong facilitation and demo skills over phone/web; polished written and verbal communication.
• Excellent time management; able to multi-task across multiple reps and opportunities.
• Problem-solving and creative thinking in a fast-paced, self-directed environment.
• Nice to have: Familiarity with ALPR/fixed-camera deployments, public safety use cases, and the Axon ecosystem; comfort discussing data retention/privacy considerations and investigative workflows.