Inside Sales Support Specialist

QXO is North America’s largest distributor and installer of insulation; second-largest distributor of roofing products; second-largest publicly traded distributor of lumber and building materials; and largest distributor of waterproofing products. QXO is the fastest growing company in the $800 billion building products distribution industry and plans to become the tech-enabled leader by delivering best-in-class customer satisfaction and outsized returns for its shareholders.

The company is targeting $50 billion in annual revenue within the next decade through accretive acquisitions and organic growth. Visit  for more information.

• Provide day-to-day support to Outside Sales Representatives throughout the sales cycle
• Prepare quotations, sales orders, purchase orders, and related sales documentation accurately and efficiently
• Assist Outside Sales Representatives with customer requests, project updates, and account support
• Support bid preparation, pricing requests, and product recommendations
• Monitor customer orders to ensure timely processing and fulfillment

• Serve as a primary liaison between Sales, Shipping, Receiving, Purchasing, Operations, vendors, and customers
• Answer incoming phone calls and emails from customers, vendors, and sales personnel
• Communicate order status, product availability, delivery schedules, and project updates
• Build and maintain positive working relationships with customers, suppliers, and internal departments
• Resolve routine customer concerns and escalat e complex issues as appropriate

• Process customer orders, purchase orders, quotations, returns, and related documentation with a high level of accuracy
• Maintain organized sales files, order documentation, and customer records
• Verify pricing, quantities, product availability, and order accuracy before release
• Assist with reporting, sales documentation, and operational tracking
• Ensure compliance with company sales procedures and documentation standards

• Develop and maintain product knowledge to support customers and sales personnel
• Assist with inventory inquiries and product availability
• Support collection activities and accounts receivable follow-up when required
• Identify opportunities to improve customer service, operational efficiency, order accuracy, and sales processes
• Assist with implementation of continuous improvement initiatives throughout the sales department

• Partner with Shipping, Receiving, Warehouse, Purchasing, Customer Service, Accounting, and Operations teams to support customer satisfaction
• Communicate effectively with internal departments regarding project requirements and customer expectations
• Support company initiatives that improve workflow, communication, and operational performance
• Perform additional duties and projects as assigned

• Excellent customer service and relationship-building skills
• Strong communication and interpersonal abilities
• Exceptional organizational and time-management skills
• Strong attention to detail and commitment to accuracy
• Ability to prioritize multiple responsibilities in a fast-paced environment
• Strong problem-solving and analytical skills
• Ability to work independently while supporting a collaborative sales team
• Strong computer and office technology skills
• High school diploma or equivalent required; associate degree in Business, Sales, Construction Management, or related field preferred
• Previous experience in inside sales support, customer service, sales administration, order processing, or related roles
• Experience with in building materials, lumber, millwork, construction supply, manufacturing, or industrial distribution preferred
• Product…