Inside Sales Support Specialist

QXO is North America’s largest distributor and installer of insulation; second-largest distributor of roofing products; second-largest publicly traded distributor of lumber and building materials; and largest distributor of waterproofing products. QXO is the fastest growing company in the $800 billion building products distribution industry and plans to become the tech-enabled leader by delivering best-in-class customer satisfaction and outsized returns for its shareholders.

The company is targeting $50 billion in annual revenue within the next decade through accretive acquisitions and organic growth. Visit  for more information.

The Inside Sales Support Specialist provides operational and administrative support to the Outside Sales team while serving as a liaison between customers, vendors, warehouse operations, shipping, purchasing, and internal departments. This role plays a critical part in ensuring customer orders, quotations, purchase orders, and project documentation are processed accurately and efficiently. Working closely with Sales, Operations, Inventory, Purchasing, and Customer Service teams, the Inside Sales Support Specialist helps drive exceptional customer service, improve operational efficiency, and support profitable sales growth.

• Provide day-to-day support to Outside Sales Representatives throughout the sales cycle
• Prepare quotations, sales orders, purchase orders, and related sales documentation accurately and efficiently
• Assist Outside Sales Representatives with customer requests, project updates, and account support
• Support bid preparation, pricing requests, and product recommendations
• Monitor customer orders to ensure timely processing and fulfillment

• Serve as a primary liaison between Sales, Shipping, Receiving, Purchasing, Operations, vendors, and customers
• Answer incoming phone calls and emails from customers, vendors, and sales personnel
• Communicate order status, product availability, delivery schedules, and project updates
• Build and maintain positive working relationships with customers, suppliers, and internal departments
• Resolve routine customer concerns and escal ... complex issues as appropriate

• Process customer orders, purchase orders, quotations, returns, and related documentation with a high level of accuracy
• Maintain organized sales files, order documentation, and customer records
• Verify pricing, quantities, product availability, and order accuracy before release
• Assist with reporting, sales documentation, and operational tracking
• Ensure compliance with company sales procedures and documentation standards

• Develop and maintain product knowledge to support customers and sales personnel
• Assist with inventory inquiries and product availability
• Support collection activities and accounts receivable follow-up when required
• Identify opportunities to improve customer service, operational efficiency, order accuracy, and sales processes
• Assist with implementation of continuous improvement initiatives throughout the sales department

• Partner with Shipping, Receiving, Warehouse, Purchasing, Customer Service, Accounting, and Operations teams to support customer satisfaction
• Communicate effectively with internal departments regarding project requirements and customer expectations
• Support company initiatives that improve workflow, communication, and operational performance
• Perform additional duties and projects as assigned

• Excellent customer service and relationship-building skills
• Strong communication and interpersonal abilities
• Exceptional organizational and time-management skills
• Strong attention to detail and commitment to…