Technical Operations Specialist

• Support the installation, configuration, validation, and deployment of Volta systems at customer sites
• Provide remote and onsite technical support for hardware, software, and connectivity issues
• Lead troubleshooting efforts for customer escalations and system performance concerns
• Coordinate corrective actions, repairs, and equipment servicing activities
• Identify, document, and elevate product complaints and quality issues to Quality Assurance
• Work with R&D on complex issue investigations and support new software releases and product improvements
• Collaborate with physicians, EP lab staff, hospital personnel, Sales, Operations, Quality, Regulatory, and R&D teams
• Coordinate distribution, removal, return, replacement, and domestic/international shipment of systems and accessories
• Maintain product traceability, inventory and asset tracking in the ERP
• Manage US inventory levels, support inventory audits, and ensure inventory accuracy
• Complete and maintain installation, maintenance, RMA, service, inventory, and customer documentation
• Ensure compliance with internal procedures and applicable regulatory requirements
• Serve as liaison between customers and internal teams, provide field feedback, and drive continuous improvement
• Support complaint investigations, technical escalations, and corrective actions

• Bachelor’s degree in Biomedical Engineering, Electrical Engineering, Healthcare Technology, Life Sciences, or a related technical field, or equivalent combination of education and experience
• 3+ years of experience providing technical support, field service, and customer-facing support for cardiac medical device technologies in hospital environments; electrophysiology experience preferred
• Proficiency diagnosing and resolving complex issues across electromechanical, software-controlled, and PC-based systems
• Experience working directly with physicians, EP lab staff, nurses, and other healthcare professionals
• Understanding of Quality Management Systems, including ISO 13485, FDA Quality System Regulation (QSR/QMSR), and applicable medical device regulatory requirements
• Strong technical troubleshooting and problem-solving skills with ability to work independently in the field
• Strong understanding of electronic systems and healthcare technology
• Excellent verbal and written communication skills with a customer-first mindset
• Ability to build relationships with physicians, clinicians, hospital stakeholders, and internal teams
• Strong organizational skills and attention to detail; ability to manage multiple priorities
• Ability to balance field service responsibilities with operational and administrative requirements
• Ability to work effectively in a fast-paced, cross-functional environment with minimal supervision
• Experience coordinating customer deployments, equipment logistics, or inventory management preferred
• Understanding of inventory control, asset traceability, and logistics processes preferred; ERP experience a plus
• Approximately 35-50% travel, including occasional international travel

Demonstrates expertise in technical support for cardiac medical device technologies, with a strong focus on troubleshooting, regulatory compliance, and effective collaboration with healthcare professionals. Proficient in managing inventory and logistics while ensuring high-quality service delivery in fast-paced environments.

• Technical Support for Cardiac Medical Devices
• Troubleshooting Complex Electromechanical Systems
• Quality Management Systems (ISO 13485, FDA QSR)
• Customer Relationship Management
• Inventory Management and ERP Systems

• Technical Support
• Troubleshooting
• Electromechanical Systems
• Software-Controlled Systems
• PC-Based Systems
• Quality Management Systems
• Inventory Control
• Asset Traceability
• Logistics Processes
• Field Service

• Excellent Communication Skills
• Organizational Skills
• Attention to Detail
• Problem-Solving Skills
• Relationship Building

• Biomedical Engineering
• Electrical Engineering
• Healthcare Technology
• Life Sciences
• Electrophysiology
• Regulatory Compliance

• ERP Systems
• Medical Device Technologies
• Healthcare Technology