Security Specialist, Second or Overnight Shift

Overview

Security Specialists work under the direct supervision of the command center manager, monitoring and providing surveillance of all Museum areas including but not limited to exterior perimeter, Museum garage, surface parking lots, and offsite properties. Equipment consists of closed-circuit television monitors, video recording, base station radio, a PC-based system for fire detection, emergency evacuation, security alarms and card access.

• Monitor and manage security systems, including surveillance cameras, access control systems, fire/AVAC systems, emergency call boxes, shelter-in-place locations/equipment, duress alarms, key boxes and other alarm technology to deter, detect, delay and respond to security incidents in real-time.
• Operate all command center equipment in accordance with protocol as outlined and set up by the manufacturer, and perform all duties according to the command center’s standard operating procedures.
• Maintain an up-to-date daily event log, which includes but is not limited to requests for service, security breaches, dispatches, emergencies, access events, etc.
• Report any faulty equipment or health and safety hazards immediately to the proper supervisor for correction. Address and report any condition or event deserving the attention of the Protective Services team.
• Receive and/or respond, coordinate and manage emergency calls and response. Dispatch emergency responses from inside responders and outside agencies as required. Act as leadership and an information resource and facilitate communication for the Protective Services team.
• Oversee and keep track of all Museum staff, visitors, faculty, volunteers, contractors, consultants,  holders and others as outlined by the Command Center’s standard operating procedures.
• Maintain access control using security technology, response, intervention and documentation.
• Maintain contact with Police and Fire, and Emergency Medical authorities in accordance with the command center’s standard operating procedures as well as any other local, state or federal authorities.
• Maintain contact with various other private area institutions as required. Provide leadership support for all museum security supervisors, officers, and contract security providers working for the Museum.
• Support all requests for assistance from any caller with respect and patience to maintain a standard of excellence for both internal and external customer service.
• A flexible schedule and ability to work for extended periods inside the command center is necessary to support the team.
• Maintain and ensure that all systems information and protocols for the command center and the Museum remain completely confidential as required by Protective Services rules and regulations, command center standard operating procedures and the Museum’s confidentiality agreement.
• Operate a computer with Windows and Linux operating systems. Produce documents created in the Microsoft Office suite and Open Office programs. Maintain proficiency in the operation of all software programs used in the Command Center operation.
• Operate and maintain a computer-aided dispatch system to track security personnel throughout every shift.
• Perform other duties as required.

• Bachelor’s degree in criminal justice, or related discipline or technical degree preferred or equivalent combination of experience and education.
• Experience in a museum or other cultural institution, call center, network operations center, security/police, emergency or medical environment.
• Experience with radio communication and/or alarm monitoring operation, access control, computer-aided dispatch. Proficiency with computer hardware and software packages.
• Knowledge of security alarm and surveillance systems preferred. Ability to operate a computer with Windows and learn other systems as needed.
• The ability to collect data and produce reports for analysis and decision-making.
• Ability to work well and effectively under pressure, individually or as part of a team.
• Discretion and judgment in handling confidential matters.
• Experience supporting integrated IT security platforms – card readers, motion detection…