Safety & Security Officer

Role Overview

The Safety & Security Officer plays a key role in creating a safe, welcoming, and inclusive environment for guests, staff, and animals at Zoo New England. Officers are frontline representatives of the organization, responsible for protecting people and property while also providing excellent customer service and responding calmly and professionally to safety concerns and emergencies.

• Ensure the safety and security of guests, staff, and animals by actively patrolling zoo grounds
• Monitor surveillance systems, alarms, cameras, and access points
• Respond promptly and appropriately to incidents, emergencies, and guest concerns
• Provide first aid, CPR, and AED support when needed
• Maintain access control for restricted areas
• Escort vendors, contractors, and inspectors as needed
• Support guest services by providing directions and assistance
• Complete accurate and timely reports and documentation

• Control access to buildings and restricted areas using keys, locks, , and visitor logs
• Enforce zoo rules and regulations in a respectful, service-oriented manner
• Conduct regular patrols of buildings and grounds to identify safety or security risks
• Inspect fences, gates, doors, and barriers to detect potential breaches
• Monitor crowd activity and intervene early to prevent escalation
• Respond to complaints, incidents, and emergencies in accordance with training
• Coordinate with outside agencies such as police and fire departments when necessary
• Investigate incidents and suspicious activity and report findings to supervisors
• Prepare detailed, accurate, and timely incident and shift reports
• Protect guests, staff, animals, and organizational assets

• Frequent walking and standing throughout zoo grounds, including uneven terrain
• Occasional running or fast movement during emergency response
• Ability to lift, carry, and position equipment or supplies up to 50 lbs
• Ability to climb stairs or ladders and navigate varied environments safely
• Ability to stoop, kneel, crouch, and reach as needed for inspections
• Ability to observe safety concerns using sight, hearing (including radio), and smell

• Work performed in both indoor office settings and outdoor zoo environments
• Exposure to varying weather conditions and temperatures
• Primary assignment at Franklin Park Zoo; occasional coverage at Stone Zoo as needed
• Flexible schedule, including nights, weekends, and holidays

• High School diploma or GED
• Valid driver’s license with a clean driving record
• Basic computer and reporting skills
• Demonstrated ability to work as part of a team with professionalism and sound judgment
• Strong communication, listening, and customer service skills, with the ability to de‑escalate situations effectively
• Ability to remain calm, alert, and professional at all times
• Ability to work respectfully with a diverse population and demonstrate inclusive practices
• Ability to follow written and verbal instructions
• Successful completion of a background check consistent with policy

• Certificate or formal training in security, safety, or a related field
• CPR/AED certification (or ability to obtain upon hire)