Campus Safety and Resource Officer

The Campus Safety and Resource Officer is the first line ambassador to the community, providing various services, offering assistance and direction and ensuring that campus facilities are safe and secure by controlling access, documenting those who enter and monitoring, responding to emergencies and reporting all security, safety and operational concerns.

Primary/Principal Responsibilities:

Reporting to the shift supervisor, the duties of the Campus Safety and Resource Officer include but are not limited to:

* Acting as a first-line representative and ambassador of the university when encountering and greeting members of the university community including students, faculty, staff, alumni, invited guests, vendors and members of the general public. This includes:

* Greeting each person who enters a university facility in a friendly and welcoming manner.

* Providing high-touch, support and assistance to community members including:

* Providing directions and relevant information to assist community members and guests with way finding.

* Providing general university information including operating hours, contact information, and other general university information to the community as provided through training and directive.

* Being aware of the events of the day and assisting and directing attendees and others who inquire.

* Assisting community members and guests with accessing the services of other departments as needed by contacting other offices, communicating on community members behalf and/or directing them to the correct resource.

* Serving as a friendly and helpful resource to the community by answering telephones and providing assistance to callers and visitors with various needs, such as:

* Documenting requests for assistance to be handled by the Campus Safety and Resource Team or another campus partner and, relaying to the shift supervisor to ensure the appropriate response.

* Providing information including campus access hours, library hours, assistance with locating and connecting with specific departments or events, etc.

* Monitoring, facilitating and providing access control for the entry and exit of individuals who have business on campus to ensure campus safety by:

* Requesting that all university community members present and, whenever available, electronically swipe/tap their University identification each time they enter a facility to ensure that permission to enter is granted.

* Prior to allowing entry into any facility, verifying that the identification presented by each individual entering a facility is that of the bearer and that, according to prescribed procedures, the individual is not prohibited or restricted from entry for any reason.

* When appropriate, notifying the supervisor of the entry of an individual who is flagged but not banned.

* Checking-in university guests (those who do not have university identification cards), who have relevant business to conduct in the facility according to a prescribed process to ensure that all those who enter a campus facility are documented and that no person who is identified as prohibited or restricted is allowed into a university facility.

* When asked, providing individuals who are denied entry due to prohibition or restriction with contact information to inquire about their status.

* Providing assistance to those who require information and/or direction in locating specific university departments, individuals or campus events by verbally providing directions, escorting individuals to the appropriate location or providing printed and/or electronic resources that will assist in locating the desired location/individual.

* Observing the activities of those in and around campus facilities, in person and via CCTV monitors, and promptly reporting to the shift supervisor, any unsafe, illegal or nefarious activity.

* Providing support to the campus community by acting as a liaison in support of campus operations, including:

* Observing, recognizing and promptly reporting to the shift supervisor any facilities related concerns and challenges such as leaks, trip and fall hazards or other dangerous conditions, damage to university property, alarms, graffiti, excessive heat or cold, obviously malfunctioning equipment, etc.

* Assisting the community by welcoming reports of facilities related concerns and challenges such as those mentioned above and others from members of the university community and promptly relaying them to the shift supervisor.

* Through the shift supervisor, requesting assistance from the University Police Department for those who require assistance with the following:

* Lost and Found

* Safety escorts to the MBTA, local parking facilities or other university facilities

* And other police related inquiries

* When directed by the shift supervisor, responding to calls for service such as:

* Lockouts

* Unlocking/locking doors at the beginning/end of the day, turning on/off lights, opening/closing shades

* Investigation of facilities and other operational related…