Concierge Supervisor; Anthony

Overview

Northeast Security, Inc. was founded in 1967 and has grown to become one of the largest and most highly regarded security services firms in New England. The company is committed to anticipating and responding to the ever‑changing demands of the security and safety industry. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, disability, or any other protected group status.

Positions are available based on applicant eligibility, availability, background screening, drug testing and completion of orientation. Positions may still be rescinded after orientation if background requirements are not met.

Vehicle and foot patrol Security Officer and Supervisor—Boston and surrounding areas.

$21.20 – $25.00 per hour.

Recruiters will call to discuss preference upon applying.

• Keep a professional appearance.
• Remain on post at all times.
• Monitor security concierge personnel to ensure guest services are satisfactory.
• Provide general administrative support and respond to inquiries, anticipating customer needs.
• Ensure that all security concierge personnel are aware of and perform duties in full compliance with facility security operations procedures and location policies.
• Review and approve all reports, duty logs, etc. submitted by security personnel.
• Ensure timely notification of all serious incidents.
• Maintain effective communications with all assigned security personnel.
• Deliver a memorable and pleasant experience to all customers and vendors.
• Provide counsel, advice, motivation, and when necessary discipline and positive reinforcement to personnel.
• Work with management on development and implementation of employee relations, development, and retention programs.
• Keep the assigned security personnel up‑to‑date on any changes to procedures, policies, or regulations.
• Assume other duties as required by either client or Northeast Security, Inc.

• Excellent customer service and service‑delivery orientation.
• Answering phone calls.
• Monitoring security concierge personnel.
• Client management skills.
• Strong leadership skills.
• Knowledge of supervisory practices, procedures, and security operations.
• Ability to provide positive direction and motivate performance.
• Strong attention to detail.
• Strong written and verbal communication skills.
• Show responsibility and friendliness toward clients and residents.
• Maintain highest ethical and professional standards.
• Ability to multi‑task and self‑manage in a dynamic environment.
• Knowledge of all company policies and procedures.
• Maintain effective relationships with all levels of the company and client organizations.

• Customer service or military experience.
• Receptionist or guest service experience required.
• Two to three years of prior security concierge and reception experience, or related field or education.
• Neat and professional appearance.
• Dependable means of transportation.

• High School Diploma.

• Medical insurance.
• Life insurance.
• Dental insurance.
• Vision insurance.
• Paid vacation.
• Paid sick days.
• 401(k)/403(b) plan.

Full and part‑time.