Security Officer - per diem

Overview

Site:
Brigham and Women’s Faulkner Hospital, Inc. Mass General Brigham relies on a wide range of professionals to advance our mission. This is a Per Diem - nights position in hospital security services, focusing on maintaining a safe environment for patients, visitors, and employees.

• Provide a safe and secure environment by enforcing hospital security regulations and patrolling assigned areas, reporting potential safety hazards and unusual occurrences in a timely manner.
• Investigate complaints or potential criminal conduct; assist in restraining patients as necessary; provide protective services.
• Maintain excellent customer service skills; participate in arrest of criminal suspects under the authority of State Special Police license, if applicable.
• Identify unsafe conditions and improperly secured areas/property to help prevent theft, injuries, or damages to hospital property, patients, visitors, and employees.
• Maintain strict confidentiality at all times.
• Investigate thefts and other complaints, question individuals involved, notify appropriate law enforcement agencies, detain individuals as appropriate, and participate in subsequent court proceedings as required.
• Prepare and submit written reports, log incidents, and keep the Supervisor informed at all times.
• Maintain accountability for valuables and forms of evidence; ensure safekeeping and documentation.
• Operate as Dispatcher using integrated security systems; dispatch personnel to occurrences and calls for assistance; maintain documentation.
• Assist with workplace and domestic victims; respond to medical emergencies; assist in restraint of patients when authorized; protect dignitaries; control pedestrian and vehicular traffic.
• Voluntary participation in departmental committees, task forces, and teams as applicable.

• Education
  :
  Bachelor's Degree in Criminal Justice preferred. Can this role accept experience in lieu of a degree? No.
• Licenses and Credentials
  :
  Class D Passenger Vehicle Driver's License (State License).
• Experience
  : 3-5 years preferred in hospital, security/police, emergency medical, or customer services.
• Knowledge,
  
  Skills and Abilities
  
  :
• Strong interpersonal communication and customer service skills; ability to interact with diverse individuals and establish trust.
• Ability to de-escalate anxious/stressed people and manage aggression.
• Work independently and in teams; multitasking capability.
• Strong problem-solving, critical thinking, judgment, prioritization, and creative solution skills.
• Customer service attributes: accessible, energetic, empathetic, positive, collaborative, flexible.
• Positive image, tact, diplomacy; active listening and effective communication.
• Understanding of community policing, risk analysis, and crime prevention concepts.
• Strong writing skills for documentation and data support.
• Intermediate computer skills: typing and database software.

• Location:
  
  1153 Centre Street
• Schedule:
  
  Night shift, Per Diem;
  Onsite
• Remote Type:
  Onsite

• Pay Range: $22.22 - $31.71/Hourly
• Mass General Brigham offers comprehensive benefits, compensation considerations, and career advancement opportunities; actual offer based on skills, experience, education, and other factors.

EEO Statement: 2810 Brigham and Women’s Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, or other protected status. Reasonable accommodations available during the application or interview process; contact Human Resources at  if accommodation is required.