Public Safety Dispatcher​/Officer

Dispatchers/Public Safety Officers

The Simmons University Dispatchers/Public Safety Officers (PSO) work in a team-based environment to support the mission, goals, and objectives of Simmons University and the Simmons University Public Safety Department. PSOs are non-sworn departmental members and are assigned to dispatcher functions.

Essential Job Functions

• Take emergency and routine calls for service, record the details of the calls, dispatch appropriate public safety or other resources, and provide the details of those calls to responding officers.
• Demonstrate working knowledge and application for all relevant Rules and Procedures, Standard Operating Procedures, and Emergency Response Protocols relevant to their duties and responsibilities as Dispatchers;
• Interact with and monitor a variety of electronic database systems as end users, to include Computer Aided Dispatch, Video Insight- IP Video-based surveillance system, Cameras, IPARC,
  * Cure 9000, ARMS, Web RMV, Criminal Justice Information Systems (CJIS), Workday;
• Support all University departments, particularly Residential and Student Life and Buildings and Grounds.
• Communicate with the Boston Police Department (BPD), Boston Fire Department (BFD) and Boston Emergency Medical Services (BEMS), and other relevant Federal, State and Local enforcement and safety/security related agencies that provide for the public safety on campus and in the immediate surrounding areas;
• Responsible for important emergency and routine notifications to a variety of university and outside officials, including the Public Safety command staff, Buildings and Grounds staff, Student and Residential Life staff;
  Health Center and Counseling staff, BPD, BFD, and BEMS as well as dispatchers at other area colleges;
• Monitor all security and life safety systems on campus to assure that they operate properly and to respond as needed.

Event Support & Shift Coverage

• Provide shift coverage and work additional hours when needed;
• Support campus events and other campus-wide activities.

Other Duties and Responsibilities

• Patrol Simmons University residential and academic campuses to deter crime and to observe and report abnormalities, suspicious activity, and facility maintenance issues.
• Assist police operations as directed; act as general public safety agents of the University, searching for and correcting hazards, violations of safety and security rules;
• Respond to calls for service

Required Qualifications

• High School Diploma or GED.
• Must be able to successfully complete a comprehensive pre-employment background investigation, medical exam, drug and psychological testing.

Preferred Qualifications

• CPR/First Aid /AED certification, along with other licenses and certifications prescribed by the Director of Public Safety/Chief of Police or his/her designee;
• Campus Public Safety experience and APCO Emergency Medical Dispatcher (EMD) and Public Safety Telecommunicator (PST) or other Public Safety/Law Enforcement dispatch training is desirable.

Competencies

• Confidentiality:
  In the performance of their duties, but particularly when dispatching, PSOs routinely interact with persons in distress and are often provided with information that is not intended to be public, for a variety of reasons. PSOs are required to maintain the confidentiality of information that is received during the course of their duties, i.e., criminal investigations, healthcare, and other privacy laws, policies, and/or procedures, etc.
• Customer Service Supporting the Community: PSOs are often the connection to the Simmons University Community for visitors, callers, other agencies, and vendors. They are expected to be professional at all times and comply with the policies and procedures of the department and the University, while providing excellent customer service. They are expected to help solve problems or direct people to the appropriate person who can assist them.
• Adaptability: PSOs are operating in a dynamic public safety environment and are expected to adjust to changing circumstances and respond to a variety of calls for services.
• Ability to communicate effectively, in both oral and written form, including the use of two-way radio, telephone, and in face-to-face contacts

Work Environment & Conditions/Physical Demands

• This position requires shift availability during the 24/7 operation of the department, including nights, weekends and holidays.
• Ability to perform tasks requiring bending, stooping, standing, kneeling, walking, light lifting of items, and climbing stairs.
• This position may be subjected to a work environment with confined spaces and varying outdoor weather conditions.

Salary Range

H04 $ 16.73 - $26.73

This is a benefits eligible position. Actual compensation will be based on factors such as experience, education, skills, equity, and external market benchmarks that help guide compensation decisions. Our compensation philosophy is centered around a comprehensive package that includes pay, health benefits, and retirement savings offerings that can…