BWH Security Operations Supervisor; Lieutenant​/Evening

Security Supervisor

Receiving general direction from the Security Operations Manager, incumbent ensures a safe and secure environment, provides protective service and response for protection of the people and property of the Hospital, is responsible for the overall supervision of his/her assigned shift, personnel, and shift operations.

Principal duties and responsibilities:

• Responsible for all security operations across assigned shift, including on and off-site facilities and staff, dispatch, concierge and patrol operations, and weekend staff and operations.
• Responsible for direct supervision of Security Supervisors (up to ~7 FTE) assigned to shift, recommends various personnel actions including hiring, promotion, transfer and termination. Executes disciplinary action as necessary.
• Overall responsibility for up to ~29 FTE on-site Security Officers, and ~12 FTE off-site Security Officers assigned to shift.
• Ensures processes, policies and practices are interpreted and applied consistently and effectively across assigned shift; ensures accountability and compliance with all current and applicable state and federal laws, hospital policies and procedures, rules and regulations.
• Assists Security Operations Manager in managing daily operations across all shifts; provides support to the Operations Manager on matters as directed.
• In the absence of parking and commuter services leadership, serves as parking management representative.
• Identifies training needs and conducts training, certification programs and
• Manages and audits the lost & found program and valuables intake/release.
• Processes and assists in processing payroll via the Kronos system.
• Serves on assigned committees and attends meetings on behalf of the department as directed; understands and keeps abreast of industry trends.
• Performs all duties of a Security Supervisor and Officer in addition to duties outlined above.
• If sworn as a Special State Police Officer, performs all the duties outlined in the BWH Police Officer position in addition to the above.
• Performs additional duties as assigned.

Supervisory responsibility:

• Responsible for direct supervision of Security Supervisors (up to ~7 FTE) assigned to shift, recommends various personnel actions including hiring, promotion, transfer and termination. Executes disciplinary action as necessary.
• Overall responsibility for up to ~29 FTE on-site Security Officers, and ~12 FTE off-site Security Officers assigned to shift.

Hospital wide responsibilities:

Brigham and Women's Hospital I CARE Standards

The I CARE Standards guide me in my interactions with patients, family members, visitors, colleagues, and neighbors in my workplace and surrounding community to optimize the Brigham experience and help fulfill my role in our mission of providing seamless, high quality patient and family centered care.

C. I will Communicate my commitment to high quality performance

A. I will Appear and act as a professional

R. I will Respect all individuals

E. I will Extend myself

Qualifications:

• Minimum of an Associate's degree in criminal justice or related field required. A strong educational background (Bachelor's degree or above) in criminal justice or related field is preferred. A combination of experience and education will also be considered.
• A minimum of five years of experience in Security, Law Enforcement or Military required with three years in a supervisory position required. Ten years of experience with five years of experience in a supervisory capacity in same preferred.
• Must submit to and pass an initial and annual criminal background check.
• Must possess and maintain a valid Massachusetts Driver's License
• The ability to be licensed as a Special State Police Officer under the Commonwealth of MA General Laws Chapter 22 C, section 63 strongly preferred. If licensed, must consistently meet all training and other requirements for continued licensure.
• Must obtain and maintain required certifications in the following programs (training provided by department):

• CPR/AED/First Aid
• Narcan (Naloxone) Training
• AVADE/HDTS De-Escalation Training
• International Association of Healthcare Safety and Security (IAHSS) Supervisor Certification (Includes Basic, Advanced, and Supervisor certifications) within 1 year of hire.

Skills/Abilities/Competencies required:

• Must possess above average leadership, investigative, customer service, communication and risk assessment skills
• Exemplary customer service and communication skills. Must be able to handle complex interpersonal situations and crisis management scenarios.
• Reliable and flexible
• Must be able to prepare clear and concise reports and routine correspondence.
• Strong risk analysis and organizational skills.
• Must be able to gather, assemble, analyze, evaluate, and use facts and evidence. Interview victims, complainants, witnesses, and suspects.
• Must be able to prepare clear and concise reports and routine correspondence.
• Must be proficient with the operation of office equipment including computers and supporting word processing,…