Security Manager

Mandarin Oriental, Boston is looking for a Security Manager to join our Security team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

Mandarin Oriental, Boston is situated in the heart of the Back Bay overlooking Boylston Street. Our luxurious 138 guest rooms and 12 suites set the standard for spaciousness, combining classic Bostonian residential elegance with refined hints of our Oriental heritage. Our spa introduces Boston to world‑acclaimed and unique Mandarin Oriental therapies.

Based at the Mandarin Oriental, Boston within the Security department in Boston, Massachusetts, the Security Manager will take full responsibility for managing all security supervisors and officers to enforce security policies and procedures in accordance with Mandarin Oriental corporate guidelines and ensure compliance to all local, state and federal regulations.

The Security Manager reports to the Director of Security and oversees the Security Supervisor and Security Officers.

• Provide supervision, guidance, and support to all Security Officers and Security Supervisor, including the continual training and development of Security colleagues and the onboarding of new hires
• Create a safe and secure environment for our guests, residents, and colleagues
• Assist in development and implementation of Standard Operating Procedures for the Security department
• Oversee the security needs of high profile and VIP guests
• Review and follow up on all incident, loss, and accident reports
• Perform daily administration of hotel’s key control program
• Be responsible for Fire, Life, Health, and Safety policies and procedures
• Assist in training of all colleagues in emergency procedure preparedness
• Manage scheduling and payroll for the Security department, monitor overtime and labor expenses
• Perform any other duties as required by management

• Minimum of 2 years of experience in a similar role; experience in luxury hospitality is strongly preferred
• Strong time management and prioritization skills with the ability to multitask
• Effective management, leadership, organizational, and communication skills
• Reading, writing, and oral proficiency in the English language
• Ability to stand or walk for prolonged periods of the shift
• Ability to work a flexible schedule, which may include overnight shifts

• CPR/AED/First Aid Certified
• Multi‑lingual

The salary range for this position is $75,000 to $78,000 annually.

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

• A competitive salary and benefits package
• Complimentary dry‑cleaning services
• Meals served while on duty
• Discounted colleague parking available

Mandarin Oriental Hotel Group provides…