Security Officer MC - Evenings

Job Summary

Receiving general direction from the Security Manager, Supervisor or designee, enforces Hospital regulations, provides a safe and secure environment for Hospital patients, visitors and employees by enforcing Hospital security regulations and by continuously watching for and timely reporting potential safety hazards and unusual occurrences through patrol of assigned areas. 40 hr evenings.

Under the authority of a special state police license, responsible for the arrest of criminal suspects.

• Patrol assigned areas, giving particular attention to those areas where security problems have occurred.
• Identify unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees.
• Maintain strict confidentiality at all times.
• Investigate thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notify appropriate law enforcement agencies of potential/real civil or criminal misconduct and detain suspicious individuals as appropriate; when authorized will make arrests as appropriate; participate in subsequent court proceedings as required.
• Prepare and submit written reports in a complete and accurate manner; make notations in log of all incidents; keep Supervisor informed at all times.
• Maintain accountability for valuables/property and forms of evidence coming into incumbent's custody; ensure safekeeping; maintain documentation.
• Perform as Dispatcher utilizing 'state of the art' integrated security systems; radio dispatch personnel to respond to occurrences and phone calls for assistance; provide and maintain documentation.
• Participate in assistance with workplace and domestic victims; respond to medical emergencies; when authorized assists in the restraint of patients; involved in the protection of dignitaries; control pedestrian and vehicular traffic.
• Voluntary participation in diverse departmental committees, task forces and teams, including but not limited to 'Customer Service,' 'Crime Prevention Through Environmental Design,' 'Systems Overview,' 'Workplace Violence and Prevention,' 'Infant and Child Protection,' 'Community Policing,' '3
  
  Rs (Recruitment, Recognition, Retention),' 'Marketing,' and 'Training.'
• Cross train in other locations beyond normally assigned workplace.
• Ensure all required training is up-to-date and maintain individual database training records and report errors to appropriate supervisor or manager.
• Maintain all hospital issued uniforms and equipment.
• Conduct a wide range of customer services.
• May have to work other shifts and/or locations as necessary.
• Other duties as necessary or assigned.

• Strong interpersonal, communication and customer service skills; recognize, acknowledge, respect and effectively interact with people of different ages and cultures; establish positive relationships, gain trust and respect of others.
• Ability to deal with, and effectively deescalate, anxious/stressed people and manage aggression.
• Effectively manage a high volume of activity; handle a variety of diverse and stressful situations and crisis management scenarios.
• Works effectively both independently and in teams.
• Able to multitask.
• Strong problem solving skills.
• Critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes.
• Customer service skills; accessible, energetic, concerned, empathetic, positive attitude, collaborative and flexible.
• Displays positive image, tact and diplomacy, active listener, articulate.
• Demonstrates understanding of community policing, risk analysis and crime prevention concepts and practices.
• Professional orientation: attuned to current theory and practices to support performance; pursue personal growth and development.
• Strong writing skills to provide and maintain documentation.
• Intermediate computer skills; typing and use of database software.
• Technology: use of access control and database software, communications equipment, and first aid equipment; able to troubleshoot systems when necessary.