Public Safety Officer

Overview

As science and technology increasingly shape our lives, the Museum of Science strives to equip and inspire everyone to use science for the global good while keeping up with the pace of change. Among the world’s largest science centers and New England’s most attended cultural institution, we engage nearly five million people a year – at Science Park and in museums around the world, in classrooms, and online.

The Museum’s singular location connecting Boston and Cambridge puts us at the junction of some of the world’s most influential academic institutions and industries, local and state government, schools, and the public. Trusted by each sector, we are ideally positioned to convene, inspire, and create meaningful experiences for all. Come join us on our mission to inspire a lifelong love of science in everyone and living our vision for a world where science belongs to each of us for the good of all of us.

• The Public Safety Officer is responsible for maintaining a safe and secure environment by patrolling, monitoring electronic surveillance, responding to emergency incidents, disturbances, and requests for assistance in accordance with the Crisis Management Plan and department policies and procedures.
• Maintain smooth operation of garage entry and exit processes; provide excellent customer service with garage operational issues; take immediate and effective action to minimize service disruptions to staff, interns, volunteers, contractors, or guests.
• Participate in regularly scheduled staff meetings and trainings to ensure knowledge of the Crisis Management Plan and proficiency in emergency procedures to effectively respond to threats to safety and security of staff, guests, and property.
• Respond to emergency incidents such as bomb threats, fire, natural disasters, power or equipment failure, lost children, medical incidents, disturbances, robbery or other violent acts, and animal escapes.
• Complete incident reports and document incident response and outcomes; use the iTrak report writing program and conduct limited investigations as needed to compile accurate information.
• Operate and monitor CCure 9000 and Victor Client CCTV to monitor access and security alarms; operate Skidata garage system to ensure smooth garage entry/exit and assist guests; troubleshoot hardware/software issues.
• Monitor garage and driveway activity to manage entry/exit; coordinate with State Police as needed and assist guests with alternate parking arrangements.
• Perform other duties as required by the Manager.

• Aggressiveness/Proactivity:
  Acts without being told what to do; brings new ideas to the company; moves quickly and takes a strong stance without being abrasive.
• Calm under pressure:
  Maintains stable performance under heavy pressure or stress.
• Empathy & Support:
  Cares for others' well-being and development; provides feedback and celebrates team success.
• Tenacity & Conflict Resolution:
  Addresses challenges in rolling out new systems, policies, or procedural changes.
• Experience:
  
  At least 6 months in Security and/or Public Safety roles.

• Mission-Focused:
  We inspire a lifelong love of science in everyone.
• Audience-Driven:
  Everything we do begins with the people we serve.
• Innovative:
  We are curious, take smart risks, share responsibility, and own outcomes.
• Generous:
  We offer time and energy towards common goals.

Salary Range: $18 - $21 USD

Equal Employment Opportunity:
The Museum of Science is committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees regardless of race, gender, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic prohibited by law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.