Security Officer - Evening

Site:
The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary
40 hour Evenings - 3p-11pAs a Security Officer, you will be part of a professional team that is charged with the mission of providing a safe and secure environment for the Brigham and Women’s Hospital community. Successful candidates will have flexible schedule availability, the ability to adapt to a new and evolving operation, and the motivation to achieve the high professional standards required by the department.

GENERAL SUMMARY/OVERVIEW STATEMENT:
Receiving general direction from the Security Supervisor, incumbent ensures a safe and secure environment; provides protective service and response for protection of the people and property of the Hospital; is responsible for assisting with the day-to-day operation of Department.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Provide protection to people and property through patrol, investigation, monitoring alarms and surveillance cameras.

Patrol buildings and grounds, identify unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages.

Provide a high level of customer service by interacting with patients, visitors and staff in a professional manner that is proactive, friendly and helpful; create safety awareness among the hospital community.

Provide emergency response to a variety of situations.

Conduct preliminary investigations into thefts, shortages and other complaints involving potential misconduct.

Provide escorts for staff, visitors and patients as requested.

Perform patient restraints; detains individuals suspected of criminal conduct.

Maintain accountability for valuables/property and other forms of evidence.

Assist motorists with jump starts and lockouts.

Prepare and submit written reports in a complete and accurate manner and log all incidents.

May be assigned to special duties such as Bike Patrol and/or Community Liaison Officer.

May be assigned to an off-site location, including administrative buildings, ambulatory care centers, and/or community based health clinics. Will be cross-trained in other locations beyond normally assigned work space.

May be required to work other shifts and/or locations when necessary.

Perform additional duties as assigned.

Qualifications

QUALIFICATIONS:

-Minimum of a high school diploma required. A strong educational background (Associate’s or Bachelor’s degree) in criminal justice or related field is preferred. A combination of both experience and education will be considered.

-1-3 years of security or related experience preferred.

-Must possess and maintain a valid Driver’s license from state of residence.

-Must submit to and pass an initial and annual criminal background check.

-Must obtain and maintain required certifications in the following programs (training provided by department):

CPR/AED/First Aid o Narcan (Naloxone) Training o AVADE/HDTS De-Escalation Training o International Association of Healthcare Safety and Security (IAHSS) Basic Officer Certification (within first 90 days)
-The ability to be licensed as a Special State Police Officer under the Commonwealth of MA General Laws Chapter 22 C, section 63 preferred.

SKILLS/ABILITIES/COMPETENCIES

REQUIRED:

-Exemplary customer service and communication skills. Must be able to handle complex interpersonal situations and crisis management scenarios.  
-Strong risk analysis and organizational skills.

-Reliable and flexible.

-Must be able to gather, analyze, evaluate, and utilize facts and evidence. Interview victims, complainants, witnesses, and suspects.

-Must be able to prepare clear and concise reports and routine correspondence.

-Operate office equipment including computers and supporting word processing,…