Experienced Security Account Manager

Senior Account Manager

Northeast Security is seeking a senior Account Manager for one of our premiere accounts in the area of Boston, MA. Must be available to be on call 24/7. Work schedule may include evenings or night shifts and weekends/holidays as determined and scheduled annually. Salary range is $70K - 80K. Salary range is based on experience.

Concierge Account Manager Responsibilities include but are not limited to:

• Assure that all work schedules for regular and special assignments are designed to provide the service in the most effective and efficient manner possible.
• Ensure that trained and qualified security personnel properly staff all posts.
• Ensure that all security personnel are aware of and perform their duties in full compliance with the facility security operations procedures and location policies, procedures and regulations.
• Review and approve all reports, duty logs, etc. submitted by security personnel.
• Ensure timely notification of all serious incidents.
• Maintain effective communications with all assigned security personnel.
• Counsel, advise, motivate, and (when necessary) provide discipline and positive reinforcement to personnel assigned to the location.
• Work with management in the development and implementation of sound employee relations, development, and retention programs for the location.
• Ensure that assigned security personnel are kept up-to-date on any modifications to procedures, policies, or regulations.
• Must have three years of Security Supervisor experience or equivalent field.

Concierge Security Director Requirements:

• Must have three years of Security Account Manager experience.
• Valid Driver's License of 3 years or more with a clean Driving Record.
• Customer Service Experience preferred.
• Previous security supervisor experience, or related field/education.
• Neat and professional appearance
• Dependable means of transportation
• Ability to communicate clearly and effectively in English (both written and verbal)
• High School Diploma/GED Equivalent
• Candidates must also be able to successfully pass ALL pre-employment background, and drug screenings.
• Must be at least 18 years of age.

Must be available to cover various posts during the assigned shift. Work schedule may include evenings or night shifts and weekends/holidays as determined and scheduled annually. Assume other duties as required by either Client or Northeast Security, Inc.

Concierge Security Account Manager

Skills:

• Excellent customer service skills and service delivery orientation
• Client Management Skills
• Strong Leadership skills
• Knowledge of supervisory practices, procedures, and security operations
• Ability to provide positive direction and motivate performance.
• Strong attention to detail
• Strong written and verbal communication skills
• Ability to show responsibility and friendliness towards clients and residents.
• Strong professionalism
• Ability to solve conflict/problem solve.
• Maintain the highest ethical and professional standards.
• Must be able to multi-task and self-manage in a dynamic environment.
• Must be knowledgeable of all company policies and procedures.
• Maintain effective relationships with all levels of the company and client organizations
• Must have three years of Security Supervisor experience or equivalent field.

• High School Diploma

• 401K/403b Plan
• Dental Insurance
• Paid Vacation
• Paid Sick Days
• Vision Insurance
• Medical Insurance
• Life Insurance

Travel is required. The following screenings are required:
Education Verification, Employment Verification, Criminal Background Check, Drug Screen. The following shifts are available:
Day shift, Weekend shift, Various on call.