Operations Manager, Shift Lieutenant

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The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

40 hour evenings

• SSPO certification (appears to be a stated requirement/preference).
• At least 3 years of supervisory experience in the security industry.
• Experience managing security personnel, schedules, and operations.
• Knowledge of security policies, incident response, investigations, and regulatory compliance.
• Experience with employee discipline, coaching, hiring, and performance management.

• Hospital or healthcare security experience.
• Experience working in environments involving patient interaction and patient safety.
• Familiarity with healthcare regulations, visitor management, and emergency response in medical settings.

• Supervising Security Supervisors and Security Officers.
• Overseeing all shift operations, including patrol, dispatch, concierge, and off-site locations.
• Making recommendations regarding hiring, promotion, transfer, and termination.
• Administering corrective and disciplinary actions.
• Ensuring compliance with hospital policies and applicable laws.
• Managing training and certification programs.
• Assisting with payroll and operational audits.
• Acting as a department representative on committees and during leadership absences.

• Strong leadership and team management.
• Decision-making under pressure.
• Conflict resolution and de-escalation.
• Incident command and emergency response.
• Report writing and documentation.
• Training and staff development.
• Healthcare security awareness.

The posting states "Yes", but based on the duties listed, this likely means the role involves interaction with patients and supporting a safe patient environment rather than providing direct clinical care. Confirming this during the interview process would be advisable.

• SSPO certification.
• 3+ years supervising security teams.
• Prior hospital or healthcare security experience.
• Experience managing multiple supervisors and officers across shifts.
• Strong knowledge of emergency management, investigations, and employee relations.

A candidate can qualify through education and experience or experience alone:
Education Path Associate's degree in Criminal Justice or a related field (required) Bachelor's degree in Criminal Justice or related field (preferred) Experience Substitution The posting explicitly states that experience can substitute for a degree. A candidate with: 5+ years in security, law enforcement, or military 3+ years in a supervisory role would meet the minimum experience requirements even without a degree.

• Hospital or healthcare security experience
• SSPO certification
• 10+ years in security, law enforcement, or military service
• 5+ years supervising security personnel
• Experience managing supervisors, not just officers
• Experience with investigations, workplace violence, de-escalation, and emergency management
• Report writing and incident documentation experience

Reading between the lines, the hiring manager is looking for someone who can function as:
Operations supervisor Shift commander Incident commander during emergencies Investigator Staff manager Trainer Customer service leader The role combines physical security, leadership, healthcare customer service, and crisis management.

• Leadership
• Handling poor employee performance
• Conducting discipline and corrective action
• Managing multiple supervisors
• Emergency Response
• Active threats
• Workplace violence
• Missing patients
• Medical emergencies
• Fire alarms and evacuations
• Investigations
• Gathering statements
• Reviewing evidence
• Writing reports
• Interviewing witnesses and suspects
• Healthcare Environment
• Interacting with patients in crisis
• Behavioral health incidents
• De-escalation techniques
• Balancing security with customer service

This is not an entry-level supervisor position. It is targeted at someone with a substantial security background who can manage an entire shift's operations and personnel while remaining capable of physically responding to emergencies.

This physical assessment is designed to verify that a hospital security operations supervisor can safely respond to emergencies, assist patients and staff, and perform physically demanding tasks that may arise during incidents.

• 3-Minute Step Test
• Cardiovascular…