Public Safety Dispatcher​/Officer

Overview

Simmons University Dispatchers/Public Safety Officers (PSO) work in a team-based environment to support the mission and objectives of Simmons University and the Public Safety Department. PSOs are non-sworn departmental members assigned to dispatcher functions.

• Take emergency and routine calls for service, record call details, dispatch appropriate public safety or other resources, and provide call details to responding officers.
• Demonstrate knowledge and application of relevant Rules and Procedures, Standard Operating Procedures, and Emergency Response Protocols relevant to dispatcher duties.
• Interact with and monitor various electronic databases as end users, including Computer Aided Dispatch, IP video surveillance, Cameras, ARMS, CJIS, Workday, and related systems.
• Support all University departments, particularly Residential and Student Life and Buildings and Grounds.
• Communicate with the Boston Police Department, Boston Fire Department, Boston Emergency Medical Services, and other relevant agencies to provide campus safety coverage.
• Responsible for emergency and routine notifications to university and outside officials, including Public Safety command staff and other campus staff.
• Monitor security and life safety systems on campus and respond as needed.

• Provide shift coverage and work additional hours when needed.
• Support campus events and campus-wide activities.

• Patrol Simmons University residential and academic campuses to deter crime and report abnormalities or hazards.
• Assist police operations as directed and act as general public safety agents of the University, addressing hazards and safety violations.
• Respond to calls for service as needed.

• High School Diploma or GED.
• Successful completion of a comprehensive pre-employment background investigation, medical exam, drug testing, and psychological evaluation.

• CPR/First Aid/AED certification and other licenses and certifications as prescribed by the Director of Public Safety/Chief of Police or designee.
• Campus Public Safety experience and APCO Emergency Medical Dispatcher (EMD) and Public Safety Telecommunicator (PST) training or other Public Safety/Law Enforcement dispatch training desirable.

• Confidentiality:
  Maintain confidentiality of information encountered during dispatch and related duties in line with laws and policies.
• Customer Service:
  Provide professional service to the Simmons University community and resolve issues or direct to appropriate contacts.
• Adaptability:
  Work in a dynamic public safety environment and respond to varying calls for service.
• Communication:
  Effective oral and written communication using two-way radio, telephone, and face-to-face contacts.

• Shift availability for a 24/7 department operation, including nights, weekends, and holidays.
• Ability to bend, stoop, stand, kneel, walk, lift light items, and climb stairs; tolerate varying outdoor weather conditions.

Salary and benefits information:
The hourly range is $16.73 – $26.73. This is a benefits-eligible position. Compensation will be based on experience, education, and skills. The university provides a comprehensive package including pay, health benefits, retirement savings, and work-life initiatives.

Simmons University is an equal opportunity employer and is committed to inclusive excellence in all aspects of the community experience. Simmons encourages applications from all under-represented groups and maintains inclusive hiring practices to ensure diverse talent pools and a positive candidate experience.