Field Service Technician

Join to apply for the Field Service Technician role at Modern Packaging Machinery

Do you love to travel? Passionate about serving as a brand ambassador? Feel fulfilled by solving technical challenges? Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly, finding solutions, and exceeding customer expectations.

We offer rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you are energized by providing best‑in‑class customer experiences and strive for advanced technical skills, we want to talk to you.

We’re looking for a motivated technician based in the Midwestern or Western United States who thrives on solving problems and building customer relationships. In this role, you’ll serve as a trusted technical resource for customers with operations across Minnesota, Iowa, Kansas, Arkansas, Missouri, Texas, Oklahoma, and Louisiana.

If you enjoy hands‑on technical work, variety in your day, and the chance to travel while making a real impact for our customers, this could be the perfect fit.

• Install, commission, repair, and maintain Modern Packaging automated machinery at customer sites, including both electrical and mechanical work
• Troubleshoot and adjust equipment to achieve contracted efficiency rates, perform audits, install upgrades, and deliver follow‑up operator training
• Document all service activities (installations, commissioning, repairs, and upgrades) in detailed site reports
• Support customers by recommending machine upgrades, retrofits, and spare parts that improve safety, performance, reliability, and inventory management
• Train customer personnel during installation, commissioning, and maintenance activities
• While not traveling, support the Modern facility in Deer Park, NY by assembling and testing new machines and participating in customer Factory Acceptance Tests
• Maintain flexibility to adapt to diverse work environments and resolve issues quickly

There’s no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a Pro Mach employee, you receive more than just a paycheck. Placement within our salary range is determined based upon years of directly relatable experience for your position. These components, along with local and national compensation survey data, contribute to determining a candidate’s potential starting rate of pay.

Total compensation includes your pay, potential short‑term incentive opportunities, comprehensive medical/dental/vision programs, as well as life insurance, disability insurance, paid time off programs, a retirement savings plan with a company match, and a wellness program. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

Base Salary Range: $28.00 – $37.00 an hour

• Previous experience as a Field Service Technician (or similar) with 3+ years of machine startup, repair, and maintenance on medium to large‑scale industrial equipment
• High School Diploma required;
  Associate’s Degree in a related technical field (mechanical or electrical) preferred
• Strong technical skills, including mechanical repair, ability to read part/assembly drawings and wiring schematics, and familiarity with Allen Bradley PLCs, VFDs, and servo controllers (preferred)
• Proficient in Microsoft Office with strong organizational, time management, and problem‑solving skills to manage schedules, paperwork, and technical issues effectively
• Excellent communication and customer service skills, with the ability to explain technical information clearly, train customer personnel, and work well with all levels of operators and management
• Self‑motivated and adaptable, able to work independently while maintaining a positive, professional attitude
• Willingness to travel up to 75% domestically and internationally (passport required; occasional trips to Mexico and Canada)

Pro Mach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug‑free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.