Building Automation Service Specialist

Location

Cambridge, MA (single-site support). This role is commutable from Arlington, Somerville, Waltham, Newton, Medford, and surrounding Metro Boston communities.

At Siemens, we enable sustainable progress through technology by empowering customers with integrated real and digital solutions. Our Smart Buildings team creates efficient, safe, adaptable, and responsible environments, and our Service Specialists play a key role in delivering this vision.

• Execute digitalization and standard service operations strategies.
• Collaborate with internal service team members, including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel.
• Adhere to safety requirements and complete all required training.
• Follow mandatory policies, procedures, and standards; coordinate with contractors on job sites; maintain tools and test equipment.
• Support after‑hours on‑call rotation and respond to service calls (emergency and on‑site) as assigned.
• Perform repairs and troubleshooting on all automation system types.
• Complete service ticket documentation and maintain preventive maintenance schedules.
• Generate service reports within Siemens tools.
• Provide instructions to customer personnel regarding proper system operations and assist with training.
• Identify and report system discrepancies, suggest upgrade opportunities, aid in pricing repairs and upgrades, and perform system checkout and startup on projects.
• Work overtime when needed and participate in job‑site final walk‑downs or system‑to‑service turnover.

• 1+ years (Level I) or 3+ years (Level II) experience servicing electronic control or HVAC equipment.
• Electro‑mechanical experience and user PC/software skills.
• Ability and willingness to work in a variety of conditions, including ladders, scaffolds, high lifts, ducts, crawl spaces, roofs, basements, and ceilings.
• Ability to use hand tools, laptop, email, smartphone, and tablet, and to carry and move equipment and tools weighing up to 75 pounds unassisted.
• Experience with Microsoft Office (Word, Excel, Outlook).
• Willingness to work overtime when needed.
• Minimum age 18 with a valid driver’s license and limited violations; eligibility to participate in Siemens fleet vehicle program.
• Legally authorized to work in the United States on a continuous, permanent basis without company sponsorship.

• High school diploma or state‑recognized GED.
• Experience installing and servicing electronic control or HVAC equipment.
• Knowledge of building automation systems, PLCs, HVAC, electrical concepts, and building operations.
• Engineering and programming (PLC or BMS) background.
• Knowledge of building system communication protocols (BACnet, Modbus, TCP/IP).

Siemens offers a comprehensive health and wellness benefits package. Pay range for this position is $58,976 – $117,259 annually, depending on experience, qualifications, and geographic location.

Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state, or local law.

Applicants requiring a reasonable accommodation can fill out the accommodations form at  or contact AskHR at 1‑866‑743‑6367.

Siemens follows Pay Transparency laws.

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