Field Service Technician

Bridge Appliances, Inc. Field Service Technician

We are looking for a hands‑on, mechanically inclined Field Service Technician to keep our fleet of kitchen appliances running across the New England territory. This role is not desk‑based nor limited to software. It requires a hands‑on individual who is comfortable working in operational environments, handling equipment, and independently troubleshooting mechanical or system issues under real‑world conditions.

At Bridge Appliances, we believe in the transformative power of food and technology. Our mission is to empower small and medium‑sized restaurants to compete with industry giants through automation. By providing state‑of‑the‑art robotic appliances that streamline operations, reduce expenses, and enhance efficiency, we level the playing field and foster success for businesses of all sizes.

We are looking for a hands‑on, mechanically inclined Field Service Technician to keep our fleet of kitchen appliances running across the Greater Boston area. This role is not desk‑based nor limited to software. It requires a hands‑on individual who is comfortable working in operational environments, handling equipment, and independently troubleshooting mechanical or system issues under real‑world conditions.

You are a 'fixer' by nature. Whether it is your own truck, a commercial dishwasher, or a complex industrial HVAC system, you have an innate knack for taking things apart and putting them back together safely. You don't need a manual for every single bolt, and you take immense pride in the fact that when you walk out of a kitchen, the machine is fully operational and back in service.

You enjoy getting your hands dirty and you feel a strong sense of accomplishment when you troubleshoot and repair a piece of equipment.

• The Early Spike: Hit the road early to provide support coverage starting at 5:30 AM when operators open up. If a machine won't start, the kitchen can't serve food—you are the vital first responder.
• Mechanical Troubleshooting: Diagnose hardware failures, worn gears, seized motors, and electrical shorts in high‑heat, high‑moisture kitchen environments with urgency.
• Wrench‑Turning & Field Repairs: Perform tactical field repairs including component part swaps, belt tensioning, sensor realignments, and precision cleaning/calibrations.
• Heavy Lifting & Unit Swaps: Physically load, transport, and swap entire equipment modules when a field‑level fix is not viable. A company van is fully provided.
• Toolbox & Van Management: Maintain a perfectly organized and well‑stocked mobile inventory. Ensure you always have the right nuts, bolts, parts, and tools on hand.
• Operational Documentation: Log all service details, breakages, and fixes directly into Hub Spot and Jira to provide our engineering team with accurate, real‑world failure analysis.

• 2+ years of hands‑on field experience independently diagnosing, troubleshooting, and repairing complex electromechanical appliances, including motors, sensors, and control systems, in a field service setting.
• Expert proficiency with diagnostic tools, multi‑meters, hand tools, and power equipment.
• High level of self‑direction to optimize your own routes and prioritize urgent service issues across NH, ME, and MA.
• Physical grit:
  Ability to lift and transport up to 80 lbs independently and spend extended periods on your feet in cramped commercial kitchen layouts.
• A clean driving record and valid driver’s license (subject to a comprehensive background check).
• Strong interpersonal skills and the ability to communicate effectively.

• Kitchen appliance experience.
• Ability to travel outside of New England to assist other regions as needed.