Field Service Technician; Starlink – Field

Field Service Technician (Starlink) – Field – Nationwide

Location: Boston
- Charlotte
- Chicago
- Cincinnati
- Dallas
- Field
- Florida
- Indianapolis
- Kansas City
- Maryland
- Nashville
- New Jersey
- New York
- North Carolina
- Philadelphia
- Pittsburg
- Pittsburgh

Job Code:

JOB SUMMARY:

At Expedition Communications, we help our clients stay connected. Expedition Communications goes where their clients’ telecommunications needs take them.

Expedition Communications is an award‑winning, veteran‑owned company and a global VSAT and satellite network system integrator. Expedition Communications was founded with a vision to provide reliable and affordable satellite telecommunications systems and support services to military, government, nonprofit organizations, and large telecommunications customers around the world.

As a Field Service Technician, you will be installing satellite internet networks and traveling to customer sites to install wireless access points, routers, switches, and other hardware, to include installation and maintenance/repair of various satellite technologies.

Benefits offered:

• Company vehicle
• Career Development:
  Training & Certifications
• Healthcare coverage, including medical, dental, and vision benefits
• 401k retirement plan with a company match
• Leave programs, including paid leave, holidays, personal time off (PTO)

Pay: $55,195.00 – $59,989.00 per year

Responsibilities:

• Daily customer‑focused interactions for commercial accounts in the field to diagnose, troubleshoot, and occasionally deploy VSAT/Satellite Broadband Internet communication systems. Field work may include antenna work via accessing commercial rooftops, replacing electronic components (i.e., LNBs, BUCs, Feedhorns, Reflectors, IFL coaxial cable, and satellite modems).
• Replace WIFI access points (ceiling‑mounted); repair/replace CAT6 terminations on existing cabling and/or install extended demark cabling from telco wallboard to a network rack.
• Coordinate with the dispatch team and store managers during normal business hours (end of the day) to arrange access for overnight network migration.
• Locate existing network infrastructure and inventory equipment to be replaced.
• Call into a bridge to ensure network outage is approved before initiating migration.
• Replace routers, switches, and access points at a location.
• Call into the bridge to perform post‑migration tests and upload results to the portal.
• Pack old equipment & ensure work areas are clean and ready for the start of business.
• Complete all required paperwork and photo documentation accurately, and legibly, and obtain proper approvals from job site location management for completion signoff.
• Communicate job progress to Expedition Communications Project Managers, Coordinators, and Engineering teams.

EDUCATION AND EXPERIENCE:

• Associate degree in electronic/engineering/Telecom or data networks, or 2 years of equivalent experience.
• 2+ years of experience in the networking or telecommunications field with some experience diagnosing, troubleshooting, and tracing networks.
• Must be able to use basic hand tools (saw, wrenches, screwdrivers, drills) and ladders; strong mechanical skills required.

TECHNICAL REQUIREMENTS:

• Good technical aptitude with good critical thinking skills.
• Familiarity with VSAT/Satellite Broadband systems including troubleshooting.
• Networking experience; familiarity with network topology logical diagrams.
• Basic understanding of LAN/WAN network topology; familiarity with WAN circuit identification and devices.
• Knowledge and proficiency with EIA/TIA cable and conduit installation standards.
• Must understand Cellular/WIFI systems to perform signal measurements and speed tests within the environment.
• Ability to use software for field updates;
  Salesforce preferred.

SKILLS &

COMPETENCIES:

• Excellent customer service skills needed to satisfy commercial customers.
• Good communication and follow‑up skills.
• Time management skills with good planning and organizational skills.
• Reliability, dependability, and punctuality.
• Ability to problem solve with strong troubleshooting skills.

OTHER REQUIREMENTS:

• Travel is expected for this position (up to 75%).
• Must be able to pass background investigations to obtain…