Security Software Support Technician

We are looking for motivated security professionals to join CGL
’s growing team as a Software Support Technician and experience the difference of our “family business with a corporate structure” in enhancing personal and professional development. Join a team that consistently delivers customer service excellence, works alongside highly skilled, industry‑certified professionals, and receives competitive benefits, industry training, and certifications on today’s leading security products.

• Complete software installation and configuration for various access control, video surveillance, and alarm intrusion systems.
• Provide integration support for customers’ existing systems with their access and video security solutions.
• Support CGL internal teams that repair and maintain customer systems, perform regular maintenance to prevent breakdowns, diagnose problems with customers’ computerized systems, determine corrective actions, and perform repairs.
• Contact customers prior to scheduled software‑related projects to verify and coordinate needed information and personnel.
• Provide software installation, integration, and configuration services for access control systems (e.g., Software House, Genetec, S2 Netbox, Net Controllers, Openpath).
• Install, integrate, and service various video surveillance solutions (e.g., Genetec, American Dynamics, Exacq, Milestone).
• Configure and program network architecture to support access and video solutions.
• Perform IP network configuration for camera and access control systems.
• Maintain certifications for camera and access control systems.
• Provide customer system training.
• Interact effectively with all levels and departments, including corporate project stakeholders, design disciplines, and construction/system integration contractors.
• Work closely with Information Technology professionals to meet project and customer expectations.
• Demonstrate strong oral/written communication and interpersonal skills.
• Be responsible, self‑motivated, self‑starter, personable, and well‑organized.
• Deliver superior customer service to internal and external customers.
• Manage multiple tasks simultaneously and handle stressful situations effectively.
• Read and interpret general business documentation accurately.
• Meet physical requirements: stand, walk, climb, sit, use hands and fingers; reach, grasp, and carry as required.
• Hold a valid and current driver’s license.

• 5‑7 years’ experience preferred.
• Manufacturer certifications such as Software House, Genetec, and/or Exacq are desirable.
• Ability to pass CORI check and obtain MA certificate of clearance.
• Pass background check, drug screen, and maintain a clean driving record.
• Familiarity with SQL programming language is a plus.
• Background in IT networking and system support is a plus.

• Compensation $80‑100k, based on experience.
• Take‑home service vehicle.
• Company‑provided phone and laptop.
• Health, Dental, Life, STD, and LTD insurance.
• Employee Assistance Program.
• HRA and HSA options.
• 401(k) Plan options.

Local travel is required, primarily within the Greater Boston metropolitan region but may include other areas within Massachusetts, Rhode Island, and New Hampshire.

As set forth in CGL Electronic Security’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.