Deployment & Applications Technician

Robotics Field Technician

As we expand our automated kitchens (IKCs), we are looking for a Robotics Field Technician to join our Deployment and Applications team. This is an ideal role for someone with technical field experience, excited to be working on cutting edge restaurant technology while being supported by a great company culture and team.

This is a full-time hourly role based in Boston, MA with travel to different markets where we install our robotic systems. While on a travel week, you will receive a guaranteed 50 hours. When working out of our Boston office you will be able to work up to 42.5 hours without manager approval. Any hours over 40 in a week will be paid at the normal overtime rate.

Travel expenses and travel time are fully compensated. Great benefits including health insurance (with dental and vision), mileage reimbursement and 401k plan!

All applicants must be available and eligible for different forms of travel within the United States (plane, train, bus, taxi/rideshare apps).

The Impact You Will Make

• Travel to deployment locations to install and commission robotic food systems.
• Execute mechanical installation, electrical wiring, pneumatic plumbing, and hardware installation according to established drawings, checklists, and SOPs.
• Perform assigned installation work independently as well as with other technicians on site while coordinating closely with the DAE leading the deployment.
• Support system checkout and commissioning by completing inspections, functional checks, adjustments, and documented punch-list items.
• Identify unclear instructions, unexpected conditions, and potential quality or safety issues and escalate them before proceeding.
• Document field observations and recommend improvements to deployment procedures, tooling, and system designs.
• Maintain a safe, organized, and professional worksite while delivering high-quality work on schedule.

• Execute applications tests developed by Deployment & Applications Engineers.
• Prepare equipment, ingredients, test materials, and documentation before testing.
• Collect complete and accurate test data, document observations, and promptly communicate unexpected results.
• Assemble, modify, inspect, and validate prototype parts and systems under engineering direction.
• Receive and inspect prototype components, equipment, pallets, and other large shipments.
• Maintain organized ingredient and prototype-part storage, including ingredient pickup and appropriate handling when needed.
• Support lab operations through equipment organization, prototype disassembly, shipping and returns, cleaning, and other team resource requests.
• Create and update test records, checklists, work instructions, and SOP feedback when the required documentation is clearly defined.

What You Bring to the Table

• 2 or more years of related work experience, such as:
  Service Technician, Assembly Technician, Robotics Technician, Mechanic, Plumber, HVAC, etc.
• Flexible to travel
• Able to perform first-level troubleshooting across mechanical, pneumatic, plumbing, electrical, and controls-related systems, while recognizing when escalation is required. (mechanical, pneumatic, plumbing, electrical, PLC, etc)
• Highly proficient at working with your hands on mechanical assemblies
• Working knowledge of basic electrical wiring, pneumatic plumbing, mechanical assembly, and the safe use of associated tools.
• Proficient in digital tools such as Google Docs and Sheets, able to learn new software tools quickly such as Jira for work orders or tasks management
• Able to communicate clearly and professionally with teammates, engineers, and cross-functional partners, both verbally and in writing.
• High level of attention to detail. Especially relating to creation and maintenance of documentation.
• Excited about being part of a new and fast-growing industry!
• Available to travel up to 75%
• Have consistent access to a personal vehicle
• Familiarity with hand tools, power tools, Volt/Ohm Meter etc
• Capable of climbing, bending, and stooping for extended periods of time.
• Ability to lift up to 50 lbs.
• Capable of communicating clearly in English.

This role is based in Boston, MA. This…