Field Service Technician

• Perform customer installation, maintenance, and service calls promptly and effectively
• Service electromechanical equipment such as self-checkout systems within an assigned territory
• Perform maintenance, repairs, preventive maintenance work, and system overhauls
• Act as a first-line response to customers
• Communicate with customers to identify and provide appropriate solutions
• Organize and triage customer issues
• Handle problems proactively
• Complete formal training to provide customers with timely technical support

• Local candidate to specific geographic area
• Authorized to work in the US
• At least 18 years of age
• Valid driver’s license and driving record satisfying NCR fleet requirements
• PC skills, basic electronic skills, and familiarity with specific hardware and operating systems
• Ability to perform essential job functions with or without reasonable accommodation
• Prolonged travel, driving several hours per day
• Availability for rotating and weekend shifts
• Flexible shift work, including morning, afternoon, and evening start times and some holidays
• Ability to carry and lift tools, parts, and equipment weighing up to 75 lbs. without assistance and up to 150 lbs. with assistance
• Ability to bend, squat, walk, stand, sit, reach, work with hands, and repetitively grasp and manipulate objects
• Willingness to be trained on and operate small-scale scissor lifts
• Familiarity with large servers, mainframe computers, and imaging software preferred
• A+ Certification, CompTIA, or N+ Certification preferred
• One or more years of related experience preferred

Demonstrates expertise in customer installation, maintenance, and service of electromechanical equipment, with strong problem-solving skills and the ability to communicate effectively with customers. Proficient in performing technical support and maintenance tasks while adhering to safety and operational standards.