Stabilization Manager

Description ABOUT US

Women’s Lunch Place is a 501(c)3 nonprofit organization that addresses hunger, homelessness, and poverty through innovative and integrated services that promote hope, healing, and opportunity. We work with more than 2,300 women annually, meeting each guest where she is and helping her move toward stability and self-sufficiency through our individualized case management, housing and stabilization, healthcare, day shelter community, and healthy meals programs.

At Women’s Lunch Place, Dignity is Everything.

The Housing and Stabilization Manager at Women’s Lunch Place oversees the daily operations of WLP’s housing support and stabilization programs, ensuring women experiencing homelessness and housing instability receive exceptional, compassionate care. This role provides direct supervision to case managers, WLP’s offsite overnight shelter, and other locations, guiding the team in delivering effective, client-centered services. The manager is instrumental in driving program success by supporting staff and optimizing service delivery.

This position is vital to WLP’s mission of empowering women in crisis with the advocacy and resources they need to achieve housing stability and self-sufficiency.

Through strong leadership and collaboration with community partners, the Housing and Stabilization Manager ensures WLP’s housing services meet the complex needs of its clients. By enhancing team performance and fostering impactful partnerships, this role strengthens WLP’s ability to provide sustainable housing solutions. Success in this role will lead to increased housing placements, maintain stabilization outcomes, and provide greater support for women on their path to securing long-term housing and stability.

Reports To: Senior Director of Housing & Advocacy

Exempt Status: Exempt

Position Status: Full Time, 5 days, Monday thru Friday, Occasional weeknights/Saturdays as required

• Provide direct supervision, mentorship, and support to case managers to promote efficiency and effectiveness as well as professional growth.
• Review and coordinate ongoing training and development opportunities to enhance staff skills and identify gaps.
• Utilize regular team meetings and daily check-ins to ensure cohesive service delivery and alignment with WLP’s mission, goals, and policies.
• Conduct weekly 1:1 supervision meetings with direct reports, using program data to review daily case notes, support individual goal-setting, and track progress toward performance and client outcomes.

• Oversee the execution of WLP’s housing and stabilization programs, ensuring that services are delivered effectively and meet the needs of WLP’s clients.
• Supervise the case management process, monitoring KPIs related to efficiency and effectiveness, and ensuring advocates are equipped with the tools, resources, and support to provide high-quality, individualized client support.
• Conduct weekly reviews of the case management system to ensure staff maintain timely, accurate guest notes and documentation.
• Ensure that program policies and procedures are followed, particularly regarding crisis intervention and reporting cases of abuse, elder care, and mental health concerns.
• Distribute caseloads in a data driven, equitable manner.
• Ensure staff maintain consistent, trauma-informed, and strengths-based engagement for each woman, prioritizing their needs and setting achievable goals.
• Monitor and educate staff on all changes to affordable housing programs, eligibility requirements, application systems and unfolding programs as they impact our population.

• Serve as a resource to staff on complex cases, offering direct intervention when necessary and empowering staff to resume primary client support.
• Ensure staff develop and implement individualized stabilization plans that address clients’ immediate needs, outlining goals and barriers and supporting long-term stability.
• Serve as a liaison with housing agencies, mental health services, and other external organizations to advocate for clients’ rights and access…