Digital Navigator; Part-Time

Unit: Exempt Contract without Benefits

Department: Administration-Public Affairs

Grade: 5

Salary Range: Starting Salary: $25.21 per hour

Posting Date: Thursday, February 12, 2026

Final date to receive applications: Thursday, February 26, 2026

Application Procedure: Please submit a cover letter and resume detailing your qualification. No phone calls or letters. Submit your resume, cover letter, and any additional materials to jobs
. Deadline:
Thursday, February 26, 2026. Please be sure to identify the position you are applying for.

Under the Senior Advisor for Digital Equity in the Digital Equity Department, the Digital Navigator helps residents get online, use devices safely, and build everyday digital skills for appointments, school, work, benefits, and banking. This role is friendly, patient, and meets people where they are. This is a temporary grant funded position set to end on or before December 31, 2026.

• Welcome residents; listen to goals/barriers; make a simple plan for each person.
• Provide 1:1 help and small group sessions (30–60 min): phone, tablet, laptop basics; email; video visits; job search; online forms; tenant portals; safety/scam awareness; language‑access tools.
• Connect residents to affordable internet options and device supports available at the property/community.
• Coordinate space, flyers, and sign‑ups for classes.
• Track simple outcomes: people served, skills gained, referrals made; protect resident privacy.
• Share quick monthly updates with the housing operator (what worked, what’s needed).
• Perform other related duties as required.
• Track success measures, such as number of residents served and skills completed; number of connections to low‑cost internet/devices; and number of resident satisfaction and referrals to partners.

• Patient, trusted communicator who can explain tech in simple steps.
• Comfortable with smartphones/computers; willing to learn and teach.
• Respects confidentiality; trauma‑informed and stigma‑aware (including SUD).
• Bilingual/multilingual a plus; lived experience in the community is valued.

Boston Housing Authority (BHA) fosters sustainable communities by providing quality affordable housing, bringing stability, opportunity, and peace of mind to thousands of low and moderate‑income families across Greater Boston and the City of Boston. As the largest provider of affordable housing in Boston, one of the most expensive cities in the country, BHA understands housing as a crucial platform for individual, household, and community stability.

Through its Public Housing communities and Section 8 rental assistance programs, BHA provides housing assistance and services to more than 58,000 low and moderate‑income households, including families with children, older adults, and individuals with disabilities. In all aspects of our operations, internally and externally, BHA is committed to breaking down the barriers to racial equity and justice in housing and related fields that disproportionately impact Black, Indigenous, and people of color (BIPOC) communities.

BHA is a proud to be an Equal Opportunity Employer, and qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, physical or mental disability, genetic information, sexual orientation, gender identity, gender expression, marital status, and military and veteran status, or any other basis protected by local, state or federal law. To the greatest extent possible, it is the policy of BHA to give preference in employment to BHA public housing and leased housing residents, and to low‑income persons.