Intake​/Center Specialist

Position: Intake/Basic Center Specialist

Intake/Basic Center Specialist

Bridge Over Troubled Waters

Boston, MA

WHO WE ARE

For over 50 years, Bridge Over Troubled Waters has provided a comprehensive continuum of care for runaway, homeless, and high-risk youth in Boston, and has been a national model in providing innovative youth services. Our mission is to transform the lives of youth through safe, supportive and encouraging relationships, counseling, housing, and skill-building, to guide them towards self-sufficiency and achieving their goals.

ABOUT THE ROLE

Under the supervision of the Director of Clinical Services, the Intake/ Basic Center Specialist is responsible for completing intakes and providing crisis intervention to youth and young adults in the Intake, Basic Center and Safe Place areas. Duties include conducting initial needs and risk assessments and executing community outreach (including facilitating presentations) to raise awareness of Bridge’s youth services. This position requires a high degree of flexibility in responding to emergent needs of youth and young adults in crisis, strong engagement and communication skills, and quality organization and documentation skills.

RESPONSIBILTIES

Perform detailed and thorough Intake assessments for youth and young adults (ages 14- 24).Assess youth for risk and provide interventions as needed.

Engage and build rapport with youth and young adults. Collaborate with internal Bridge partners and external service providers, including collateral contacts of the clients (i.e., family, education systems, youth agencies) for assessment and exit planning.

Utilize Collaborative Problem Solving (CPS) and Motivational Interviewing (MI) to engage youth around problematic behavior. Participate in weekly supervision, consultation, and team meetings.

Complete and submit all documentation timely. Build and maintain partnerships with the Safe Place sites.

Serve as a Bridge liaison/advocate responsible for building and maintaining community connections to raise awareness about BCP and Safe Place through presentations, phone calls, and correspondence.

Ensure that all activities, services and programs through Bridge are conducted in a manner that is sensitive to and shows respect for the cultural and ethnic diversity for all Bridge clients

Please Note:

This job description is not intended to describe in detail the multitude of tasks that may be assigned, but rather to give the Specialist a general sense of the responsibilities and expectations of the position. As the nature of the business demands change, so too may the essential functions of the position. The candidate who accepts this role is expected to be flexible to meet the changing demands.

QUALIFICATIONS

BA/BS Degree in psychology, social work, or related fields. Master’s Degree preferred. One to two years plus of experience working with vulnerable young people and/or their families. (Clinical experience preferred). Ability to relate in an empathetic, supportive, non-judgmental manner to young people and their families.

Knowledge and experience of crisis intervention, child abuse/neglect, domestic violence, housing and homelessness, substance abuse, and mental health issues. Strong engagement and therapeutic relationship-building skills.

Excellent communication and presentation skills, as well as quality organization and documentation skills.

Knowledge of systems and resources relevant to the population.

Experience networking and collaborating with service providers and advocating for youth.

Ability to work effectively with diverse populations and cultural groups.

Valid driver’s license required and clean driving record. No personal car is required.

SKILLS AND STRENGTHS

Comfort and confidence working in a fast-paced dynamic work environment.

Enthusiastic about working with homeless transitional youth population.

PAY AND BENEFITS

The annual salary for this position to 60 to 65k. Benefits include:

Paid time off (sick time, vacation time, personal time) as well as 13 paid holidays and a birthday holiday

Health, dental, and vision insurance
401(K) with 3% matching of contributions after 90 days of employment

Employer-sponsored flexible spending accounts, commuter pre-tax…