Manager of Community Partnerships & Agency Engagement

Salary Range: $67,768.00 To $80,000.00 Annually

Title:

Manager of Community Partnerships and Agency Engagement

Reports To:

Senior Manager of Community Investment

FLSA Status:
Salary

Travel Required:

Yes

The Greater Boston Food Bank is looking to hire two (2) Managers of Community Partnerships & Agency Engagement. Each Manager will be assigned a territory, either north or south of Boston, upon hire. Territories are subject to change upon business need.

The Manager of Community Partnerships & Agency Engagement builds and maintains strong relationships with a diverse group of Agency Partners to expand food access, community health, and wrap‑around support across the region. This role connects partners with training, grants, and best practices while supervising Community Associates to ensure high‑quality, equitable service to communities facing food insecurity.

This role encompasses oversight of partner agency relationships, community engagement and advocacy initiatives, compliance and quality assurance, team supervision and development, strategic planning and cross‑departmental collaboration.

This position is central to strengthening GBFB's regional partner network through responsive support and collaborative problem‑solving. It helps Agency Partners access the tools and resources they need to serve their communities effectively, while advancing a partnership model rooted in trust, solidarity, and community voice and advances The Center’s mission of integrating food access, community health, and community‑centered support systems.

• Develop and maintain strong, trust‑based relationships with Agency Partners, community stakeholders, and regional coalitions within an assigned region.
• Serve as a regional resource by providing responsive support, technical assistance, volunteer training, customer service, and operational guidance.
• Identify barriers to food access, participate in community planning processes, share best practices, and recommend collaborative solutions to both partners and GBFB.
• Represent GBFB in community meetings and coalitions to strengthen relationships, identify emerging needs, share resources, and bring community‑informed insights and feedback back to GBFB.
• Identify and cultivate strategic partnerships that strengthen regional food access infrastructure and support underserved communities.
• Increase awareness of The Center's resources and foster collaborative learning opportunities.
• Ensure adherence to Feeding America and USDA compliance requirements related to food safety, storage, client eligibility, and GBFB membership standards.
• Document visits and relationship engagement within Salesforce and collaborate with partners to develop improvement and corrective action plans when necessary, escalating concerns as appropriate.
• Utilize Salesforce and other systems to document partner engagement, identify trends, track follow‑up needs, and support customer relationship management strategies.
• Supervise Community Associate(s) to prioritize work, build relationship‑management and partnership skills, support professional development, and ensure consistent, responsive, and equitable service.
• Coach staff in relationship‑centered engagement, collaborative problem‑solving, and customer service practices grounded in dignity and solidarity.
• Collaborate with The Center's team to elevate Agency Partner and community voice into shaping GBFB programs, services, communications, and network engagement strategies.
• Assist with management of The Center's annual grant and community investment processes, including reporting and payment processes, to support equitable and transparent resource distribution.
• Update and create team SOPs and relationship‑management practices to reflect current procedures and evolving partner engagement strategies. Cross‑train on direct distribution and program site support to ensure continuity of Community Team operations.
• Maintain food safety certification.
• All other duties as assigned.

• 2–4 years of front‑facing customer service, community engagement, partnership management, or relationship management experience across diverse stakeholder…