Resident Service Coordinator

The Resident Service Coordinator is responsible for assessing resident needs; developing, coordinating, and implementing programs and services; and connecting residents to community resources that support housing stability and overall well‑being. This role is integral to advancing the organization’s mission by helping residents maintain long‑term housing, improve quality of life, and access opportunities that promote self‑sufficiency.

This position works collaboratively with property management, community partners, and residents to deliver responsive, culturally competent, and outcome‑driven services within affordable housing communities.

• Develop and implement strategies to connect residents with appropriate services.
• Provide individualized support to residents, including assistance navigating systems and overcoming barriers to accessing affordable housing services.
• Conduct comprehensive needs assessments through surveys, interviews, and community meetings to identify resident priorities and service gaps.
• Engage residents in identifying community needs, encouraging participation, and fostering leadership opportunities.
• Maintain ongoing communication with residents to assess changing needs and ensure responsiveness of services.
• Obtain and maintain appropriate releases of information; ensure strict confidentiality and ethical handling of resident information.
• Collaborate with property management, families, and service providers to proactively address resident concerns and prevent crises.
• Respond to crisis situations and provide referrals to appropriate emergency or intervention services as needed.
• Design, coordinate, and implement on‑site programs that address identified resident needs and promote community engagement.
• Promote equitable access to services for all residents, with sensitivity to diverse backgrounds and needs.

• Partner with community‑based organizations to deliver services; provide direct services when external resources are unavailable.
• Plan and coordinate recreational, educational, cultural, and social activities that enhance community cohesion and resident well‑being.
• Establish and maintain strong partnerships with local service providers, agencies, and organizations to expand available resources.
• Serve as a liaison between residents and property management to ensure effective communication and coordinated service delivery.
• Represent the organization in community meetings, coalitions, and professional networks as assigned.
• Maintain and regularly update a comprehensive directory of community resources for resident use.
• Coordinate resident access to educational workshops, health services, employment opportunities, and enrichment activities.
• Ensure communications are accessible, inclusive, and culturally responsive.
• Develop and distribute resident communications, including newsletters, program calendars, and informational materials.
• Encourage resident leadership, community involvement, and self‑advocacy.
• Support initiatives that strengthen community stability and foster inclusive environments.

• Prepare and submit timely reports in compliance with organizational standards and funding or regulatory requirements.
• Monitor and evaluate program outcomes to ensure effectiveness and support continuous quality improvement.
• Ensure compliance with all applicable federal, state, and local regulations, including mandatory reporting requirements (e.g., abuse and neglect).
• Work closely with property management staff to address resident issues and support overall property operations.
• Participate as an active member of the site team, contributing to problem‑solving and community‑building efforts.
• Assist in mediating resident conflicts and promoting a safe and respectful living environment.
• Recruit, train, coordinate, and supervise volunteers, interns, and contracted service providers in collaboration with HR; for the property management, and development teams.

The facility is committed to the principle of Equal Employment Opportunity…