Rapid Rehousing Stabilization Case Manager

FLSA Status

Non-exempt

Monday-Friday, 8:00 AM - 4:00 PM

$49,419- $54,361 per year

The Rapid Rehousing Stabilization Case Manager provides direct support to homeless individuals who are preparing for and transitioning to housing. This person empowers participants to take charge of their own life’s direction and gain sustainable independence, by operating from a “housing first” point of view. The Rapid Rehousing Stabilization Case Manager assists the participant directly or by referral to obtain and maintain stable income, apply necessary life skills, and assist with access to services and connect with outside community resources needed to live successfully in stable permanent housing.

This person works as a team with integrated services ncis House to stabilize the guest in housing, income and behavioural health.

• Carries a caseload of approximately 40 individuals, with about 25% having high service needs at any given time.
• Provides housing navigation services including housing search, placement, administering financial assistance, and providing stabilization support in the community.
• Uses a proactive approach to develop positive relationships with residents, reaching out regularly to all individuals on the caseload to ensure they know how to engage in services when needed.
• Conducts assessments and builds collaborative service plans with residents, prioritizing areas that directly improve stability in housing, income, and behavioural health, and establishing agreed-upon goals.
• Works with participants to develop or strengthen daily living skills such as budgeting, employment/income, food and nutrition, and good tenancy practices.
• Understands and respects individuals’ choices and readiness to change, using Motivational Interviewing to provide encouragement, insight, and supportive feedback.
• Monitors participant’s tenancy to identify potential concerns early, including landlord‑tenant disputes, rent arrearages, and lease or code violations, and reports concerns to supervisor promptly.
• Serves as a liaison with participant’s landlord, medical and behavioural health providers, and other agencies as needed and permitted by the participant.
• Reaches out to each client on a minimum monthly basis, in person, by phone, or via video, to assess stability, provide resources, and proactively identify risks to housing maintenance.
• Keeps accurate records of work with participants in all required databases, including referrals made, services provided, progress toward goals, and contract-specific details.
• Maintains up‑to‑date tenant records in the database (Clarity and Google Docs) and regularly reviews caseload activities and goals.
• Adheres to the agency code of conduct.
• Performs other duties as assigned.

• Highly reliable, proactive, and independent with a consistent and responsible work ethic.
• Strong knowledge of motivational interviewing, Housing First models, harm reduction, and trauma‑informed care.
• Demonstrated commitment to ending homelessness with a compassionate, non‑judgmental, person‑centered approach.
• Skilled in supporting individuals through behaviour change with patience, consistency, and empathy.
• Knowledge of housing resources, subsidy programs, and Continuum of Care systems (Boston preferred).
• Ability to effectively engage individuals from diverse backgrounds, including those with behavioural health needs and CORI/SORI involvement.
• Strong communication and advocacy skills (verbal and written).
• Excellent interpersonal and customer service skills with the ability to build trust and rapport.
• Creative problem‑solver able to manage complex and challenging situations.
• Strong organizational and time‑management skills with attention to detail and deadlines.
• Ability to work independently and collaboratively in fast‑paced, high‑stress environments.
• Proficient in Microsoft Office Suite and related software.
• Committed to recovery‑oriented, trauma‑informed, and person‑centered care models.

• Experience in case management and/or direct service with vulnerable populations.
• Minimum of 1 year working with individuals experiencing or transitioning out of…