Operations Manager

Position Description

Reporting to the Community Life District Manager, the AMC Operations Coordinator (OC) is responsible for the day‑to‑day operations of the Anna Mae Cole (AMC) Center located at Mildred

C. Hailey Apartments. The AMC is a new construction community center connected to 2 Lamartine Street, a new residential building, with a half‑basketball court, multipurpose room, full kitchen and office spaces. The AMC Center is open to Mildred Hailey residents in addition to residents living in Jackson Square and other Boston neighborhoods. This position requires being in the office five days a week.

The OC coordinates daily programming and space uses, assists in the development of partnerships for the AMC, develops a monthly calendar of activities occurring in the AMC Center, greets visitors and assists residents and organizations who wish to reserve the space for private events.

• Conduct orientations for new visitors.
• Manage all AV equipment, ensuring it is in working condition and properly stored.
• Set up and clean the space (tables, chairs, collapsible walls), handle deposits and fees associated with space use.
• Develop and distribute the monthly calendar of activities at the AMC and Innovation Center.
• Conduct outreach to residents via newsletters, flyers, telephone calls, and door‑knocking.
• Use TCB's data collection system, CL Connect, to document services provided and outcomes achieved.
• Track and report on progress using Power BI as required by partners and funders.
• Participate in site‑based team meetings at least twice a month.
• Refer residents to Property Management, Community Life, and other organizations as needed.
• Coordinate and communicate with other Community Life staff at Mildred Hailey and Jackson Square to ensure the best services.
• Participate in ongoing professional development, at least 12 hours per year relevant to the position.
• Recruit and lead volunteers and interns to assist at the AMC Center.
• Other duties and responsibilities as requested.

• Experience working in human services, customer service, or a similar field with families of diverse backgrounds.
• Knowledge of Boston social resources.
• Understanding of community engagement, public health, trauma‑informed care, and other social determinants of health.
• Ability to understand and respect diverse cultural values, attitudes, and beliefs and to respond appropriately in planning, implementing, and evaluating protocols and systems.
• Capacity to build and maintain positive relationships with a wide variety of stakeholders.
• Ability to collect, track, and analyze data to assess programs and partnerships and inform strategies.
• Operate in a timely manner, with consistency and a high level of integrity and professionalism, and provide excellent customer service to all visitors of the AMC Center.
• Excellent communication, organization, problem‑solving, and writing skills.
• Knowledge of federal, state, and local policies affecting housing is a plus.
• Ability to work some weekends and evenings is required.
• Bilingual Spanish speaker strongly preferred.

• Bachelor’s degree focused in social work, human services, public health, or community development.
• At least 2+ years of overall professional experience working with families, older adults, and/or people with disabilities in housing or human services agencies.
• Proficiency with MS Excel, PowerPoint, Word, Outlook, and other computer programs.

• Medical, dental, and vision insurance.
• 12 Paid Holidays & tenure‑based PTO accruals.
• Employer contributions to Health Savings Accounts.
• Company‑paid Life & Disability Insurance.
• 403(b) retirement plan with company match.
• Tax‑advantaged accounts: commuter/parking, medical & dependent care FSAs.
• Hospital & Critical Illness Insurance.
• Confidential, 24/7 Employee Assistance Program.
• Salary: $65,000.

The Community Builders is an equal opportunity employer.