Benefits Coordinator

Benefits Coordinator (260004KR)

Position Overview:

The Dr. Solomon Carter Fuller Mental Health Center seeks a person‑centered, detail‑oriented Benefits Coordinator to research insurance and income benefits for individuals with mental health and substance use issues, and to support their application for benefits.

Schedule: Full‑time, 37.5 hours per week, day shift (Saturday and Sunday off).

• Provides education to newly admitted patients regarding admission procedures, admission notices, and patient rights.
• Interviews patients to assess health insurance, income benefits, and other entitlements.
• Conducts research on client entitlement benefits, identifies and clarifies conflicting information.
• Provides education to patients regarding health and income eligibility criteria and resources.
• Assists patients in applying for benefits.
• Provides weekly updates of entitlement benefit status and applications in database format to social workers and other hospital staff.
• Educates treatment team members on eligibility criteria and application process for income and health insurance benefits.
• Enters pre‑registration and registration information into the Electronic Medical Record system.
• Documents patient education, applications submitted, and responses from agencies responsible for determining eligibility.
• Collaborates with treatment team members and community‑based providers, engaging in creative problem‑solving to ensure patients discharge with health insurance and income resources.
• Participates in hospital performance improvement and quality care initiatives.

• Ability to read, interpret, apply, and explain laws, rules, regulations, policies, and procedures governing agency operations.
• Capacity to gather and assemble information through interviewing and observing individuals, and by examining records and documents.
• Ability to prepare clear, concise, and logical narratives and maintain accurate records of information.
• Ability to determine applicability of client data, draw conclusions, and make appropriate recommendations.

• Knowledge of referral sources for services to clients, including health insurance benefits, income benefits, community support, and social services resources.
• Demonstrated knowledge of social and economic barriers of a diverse client population and their impact on employability and self‑sufficiency.
• Effective communication skills and accurate record‑keeping, both orally and in writing.
• Aptitude to understand persons from different ethnic, cultural, and economic backgrounds.
• Empathy toward those with emotional stress, trauma, substance use concerns, and legal problems; ability to maintain a calm manner in stressful or emergency situations.
• Capacity to prioritize and organize multiple tasks and demonstrate problem‑solving skills under adverse working conditions.
• Proficiency with personal computer (PC) based systems and applications.
• Fluency in a second language is desirable given the population served.

An Equal Opportunity / Affinitive Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an equal opportunity employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by law.