Case Manager - Consolidated Tenant

Consolidated Tenant Case Manager

Schedule: 40 hours, Mon‑Fri, 8:00 am – 4:30 pm; 1 day per week remote.

Pays: $23.48 – $26.30 per hour DOE (Salary ranges based on relevant experience and skill set).

Location: 3368 Washington Street, Jamaica Plain.

The Consolidated Tenant Case Manager provides comprehensive, intensive case management support to chronically homeless individuals with histories of substance abuse and mental illness. Using the Housing First model, the role promotes long‑term housing stability and the end of homelessness in Boston. The case manager works as part of an intensive case‑management team and collaborates with Pine Street Inn Supportive Housing staff on program‑wide efforts to stabilize and promote the individual growth of all tenants.

• Assist tenants with all required program documentation.
• Assist tenants with obtaining benefits, healthcare, educational opportunities, employment opportunities, and legal aid.
• Support the development of tenants’ activities of daily living (ADL) skills and create individual service plans, maintaining all necessary documentation.
• Monitor and report maintenance needs in apartments.
• Support timely program fee collection from tenants.
• Collaborate with other staff on program‑wide efforts to stabilise and promote tenant growth.

The person in this position must have a clear commitment to the population we serve and be able to work as part of a team.

• High School diploma or GED.
• Strong written communication skills.
• Computer proficiency in Microsoft Office products.
• Valid Massachusetts driver’s license with a minimum of two (2) years of driving experience and an excellent driving record.
• Reliable registered vehicle and auto insurance.

• Undergraduate degree in a related field (e.g., social work, psychology, education, nursing).
• Bi‑lingual – Spanish/English.
• Strong commitment to learning and applying harm‑reduction and motivational interviewing skills to promote improved behavioral health among tenants.
• Ability to set limits fairly and consistently while maintaining appropriate boundaries.
• Knowledge of effective crisis intervention techniques and ability to respond appropriately in crisis situations.
• Excellent organizational, communication, and interpersonal skills; the ability to balance many competing demands.
• Experience working as part of a team.
• Experience working with chronically homeless individuals in Housing First programs.
• Experience working with individuals experiencing substance abuse, mental illness, trauma, homelessness, and/or other complex disorders.
• Knowledge of local caregiving and advocacy resources for people experiencing substance abuse and dependence, mental illness, trauma histories, head injury, medical illness, physical disabilities, relationship violence, and criminal and civil justice system involvement.
• Knowledge of government benefits systems and Boston‑area service providers.
• Experience with HMIS.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or any other protected characteristic.