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Family Visitation Case Aide – Part-Time
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-07-20
Listing for:
Jobtailor
Part Time
position Listed on 2026-07-20
Job specializations:
-
Social Work
Human Services/ Social Work, Child Development/Support, Family Advocacy & Support Services, Crisis Counselor
Job Description & How to Apply Below
- Understand and implement all Family Visitation Program policies, procedures, DCF requirements, and applicable contracts.
- Conduct virtual and in-person participant orientations.
- Review assigned case files prior to scheduled visits.
- Escort children between caregivers and visiting parties during in-person visits and facilitate virtual visit check-ins.
- Closely supervise visits while maintaining neutrality and ensuring participant safety.
- Complete detailed, objective, behavior-based observation reports during each visit.
- Intervene appropriately when safety concerns or program rule violations arise.
- Immediately report safety concerns, mandated reporting issues, or critical incidents to the Program Manager, Program Director, Shift Leader, or Security Guard, as appropriate.
- Maintain professional boundaries and confidentiality at all times.
- Communicate regularly with families regarding scheduling, program expectations, fees, resources, and general case management needs.
- Complete all required documentation before the end of each shift.
- Respond promptly to phone calls and emails.
- Maintain organized case files and perform administrative duties including filing and record management.
- Collaborate with team members and assist with coverage when staffing needs arise.
- Attend all required staff meetings and trainings.
- Demonstrate professionalism, cultural responsiveness, and respect toward all program participants.
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Strong organizational and time management skills
- Ability to maintain strict confidentiality
- Strong attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Ability to work independently while contributing positively to a team
- Professional judgment, reliability, and accountability
- Self-motivated with strong interpersonal skills
- Preferred Bachelor's degree in Social Work, Psychology, Human Services, Criminal Justice, or a related field
- Bilingual proficiency
- Experience working with children and families
- Experience in domestic violence, child welfare, supervised visitation, behavioral health, or related human services settings
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