Case Manager

SPECIAL SERVICE FOR GROUPS, INC

Title:

Case Manager Division: HOPICS

FLSA:
Non-Exempt, Full time

Supervisor:
Interim Housing Senior Manager

Pay Range or Rate: $24.00 - $26.00 per hour

Revised: 01/08/2024

Under the direction of the Senior Manager, the Case Manager is responsible for completing intake, service coordination, and triage for individuals or families seeking services through the Coordinated Entry System.

• Maintain high level of ethical conduct regarding confidentiality of employees, participants, company and vendor’s data and handle sensitive and critical information with professionalism and discretion.
• Always maintain a safe environment, complying with Agency and industry standards and safety regulations.
• Coordinate with other project staff and partners to provide housing placement services and supportive services to facilitate client’s successful transition to permanent housing and coordinate services to foster housing stability during and beyond interim housing.
• Meet with Housing Navigator weekly to identify available housing for all document ready participants.
• Verify participant meets either category 1 or 4 of HUD’s final rule on "Defining Homelessness" and document homeless status in HMIS.
• Provide housing-first model to assist participants in becoming self-sufficient and obtaining permanent housing through referrals.
• Complete Housing Stability Plan with 7 days of program enrollment for all new intakes.
• Conduct case management meetings with participants at least twice a month.
• Case notes must be entered in HMIS within 24 hours in DAP format.
• Provide support to participants through individualized case management but not limited to support with completing housing applications.
• Case manager will work collaboratively and communicate with Housing Navigation staff no less than once a week.
• Staff must create the participant’s record in HMIS at the same time as the participant is determined to meet program eligibility requirements within 24-hours.
• Complete Exit Plans for all participants who have an exciting program.
• Staff must update the participant’s housing status within twenty-four hours of any change.
• Parking attendance must be tracked and entered into HMIS each night the participant is physically residing in a safe parking assigned lot.
• Staff must update participant’s information, track services (i.e., Housing Stability Plan creation/updates), referrals, case manager’s spreadsheets, and complete case notes on services provided to the participant within 24 hours following the provision of the services.
• If there are significate changes during the time a participant is enrolled in the program, a Status Assessment Update must be created within 24 hours of the change (i.e., increase or decrease of income).
• If the participant has exited to a permanent housing destination, the following areas must be updated with the permanent housing date and complete address:
• HMIS Exit
• HMIS Exit Case Note
• Exit Summary Page
• Work with the client to complete a monthly update and budget to ensure household can sustain housing after the subsidy.
• Attend weekly case conferencing meetings.
• Collaborate and coordinate with DMH, DPSS, LAUSD, Work Source, and SUD providers.
• Maintain up-to-date and accurate documentation in client files for service coordination/case management, housing placement, rental assistance, and move in assistance.
• Provide the Program Manager with all required client information and assessment outcomes.
• Assist in trainings and provide support to staff, providers, and other project partners participating in projects.
• Prepare and maintain reports in accordance with program requirements and Division policies. (i.e., case manager spreadsheet, quarterly reports, compliance reports, etc.)
• Ensure compliance with HIPAA, 42 CFR Part 2 and other funding requirements.
• Maintain appropriate boundaries; and adhere to SSG’s Code of Ethics and HOPICS’ Core Values.
• Represent the Agency in a professional manner at meetings, trainings, and community events.
• Regular attendance required.
• Regular attendance required, and other duties as needed.

Overtime, holiday, or weekend work may be…