Direct Care-Family Shelter
Listed on 2026-08-09
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Social Work
Community Support Services, Family Advocacy & Support Services, Crisis Counselor, Human Services/ Social Work
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Direct Care-Family Shelter30 to 40 Hours Full-Time 25 Leonard Street, Boston, MA, US
Salary Range: $18.38 To $24.82 Hourly
About Us
At Catholic Charities Boston, our work is grounded in the belief that every person deserves dignity, opportunity, and the support needed to thrive. Across 20 + program locations in Eastern Massachusetts, including multi service sites in Dorchester, Lynn, Brockton, Lowell, and South Boston, CCAB offers services that assist vulnerable communities in achieving stability and self-sufficiency. Catholic Charities Boston (CCAB) is one of Massachusetts's largest social service nonprofit organizations, dedicated to serving individuals and families in need with compassion and respect.
At CCAB, the mission is to uplift and empower communities, regardless of religion, race, gender, age, disability, or ethnicity.
Direct Care employees are responsible for the oversight of the 24-hour program operation while maintaining a safe, secure and comfortable living environment for the families in residence of the facility. The Direct Care employee must be alert and prepared to answer phone calls, greet visitors and respond to emergency situations quickly and appropriately while maintaining professional boundaries and confidentiality.
Hours: 7am-3pm Sunday
- Thursday
RESPONSIBILITIES
- Uphold the philosophy and mission of the CCAB Family Shelter and Catholic Charities and maintain professional boundaries and confidentiality at all times.
- Interact with all program visitors, employees, volunteers, service providers and individuals of families in residence in a respectful manner.
- Complete all documentation, incident reports, email reports and daily logs in a timely and clear and professional manner.
- Ensure that program policies and procedures are followed and report issues to the co-worker on duty, Shelter Manager and/or on call administrator in a timely manner in accordance with program policy.
- Must be alert and responsive to recognize and respond to emergency and general situations quickly, appropriately, calmly and effectively.
- Communicate program/client activity at change of shift. Required to stay on shift until next employee is on site for the transfer of responsibilities.
- Responsible for assuring a clean, safe, secure and comfortable living and work environment.
- Complete house chores and cleaning as needed or assigned.
- Adhere to (Executive Office of Housing and Livable Communities (EOHLC) approved House Rules, Policies and Procedures.
- Perform full building checks to ensure safety. Check for anymajor cleaning issues, food storage violations and/or facility issues. This includes periodic checking of outside activities which may require a call to the police.
- Provide oversight and assistance to residents to assure that all cooking, food storage, dining and common areas of the facility are cleaned properly and maintained in a safe and healthy way.
- Reinforce appropriate parenting methods and intervene and report any issues of misconduct as needed in accordance with Department of Children and Families (DCF), EOHLC and Catholic Charities guidelines.
- Participate in case reviews as needed.
- Overnight employees may be assigned household chores.
- Meet in supervision with Shelter Manager or assigned administrative employee.
- Perform work in a residential building environment with the use of office equipment.
- Attendance at internal and external meetings and trainings as required.
- Other responsibilities as assigned.
- A minimum of a high school degree or equivalent with 3-4 years prior experience in social services or related field preferred.
- CPR certified for emergency situations. Must participate in training for re-certification to maintain current certification.
- Must understand and maintain professional boundaries and confidentiality.
- Demonstrated ability to work with a varied and occasionally difficult client population.
- Strong organizational and interpersonal skills with attention to detail. Must possess ability to complete daily program documents.
- Good…
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